School Operations Manager, Metro Atlanta

Teach For America•Atlanta, GA

1d•Onsite

About The Position

The School Operations Manager (SOM) plays a crucial role in ensuring the success of summer training by managing the day-to-day operations of school sites where corps members complete the Practicum portion of Pre-Service. This role involves creating, managing, and upholding systems for seamless regional operations and providing corps members with necessary information and resources. SOMs partner with local school staff and manage logistics at learning sites. The role includes virtual training in the Spring, followed by on-site responsibilities beginning at the start of Pre-Service for the respective region. The SOM reports to the Pre-Service Lead and is co-trained and supported by the region's MD, Operations.

Requirements

At least 2 years of college experience
One or more years of teaching or professional experience in operations
Demonstrated ability to quickly grasp and implement training for on-the-ground operations, adapting to new challenges and systems with agility
Strong oral and written communication skills, with a focus on building relationships and enhancing the Practicum experience for staff and CMs
Exceptional organizational skills, proficient in managing school site logistics and operational tasks in a fast-paced environment
Proven track record of providing excellent customer service, addressing the needs of CMs and colleagues with empathy and resourcefulness
Comfortable managing operational needs and leveraging technology to ensure the smooth functioning of the school site and its systems
Ability to creatively and proactively solve complex problems, especially in managing school site operations and addressing unforeseen challenges
Experience in fostering a collaborative and inclusive environment, working effectively with diverse teams to support regional and cohort needs
Skillful in using data and analytics to inform operational decisions and strategies, ensuring an efficient and effective learning environment

Nice To Haves

Previous experience working with Teach For America and/or Pre-Service is strongly preferred

Responsibilities

Internalize and develop a deep understanding of the systems to be executed in the summer.
Engage in 1:1 check-ins and role-specific meetings.
Begin performing regional functions and execute to-dos in all digital platforms.
Proactively build relationships with other staff members to understand and shape the summer experience.
Own on-the-ground school site logistics on behalf of TFA, including liaising with school site operational staff, owning physical setup and takedown, maintaining visitor systems, managing a temporary 'TFA Headquarters' office, managing printing/printer access and teaching materials, and contributing to operations for school site initiatives (meal delivery, bus loading, etc.).
Assist with rostering and student lists at the school site as needed.
Support attendance tracking for supported CMs by collecting and submitting in-person attendance and supporting the resolution of CM attendance issues, in partnership with the Operations Specialist.
Contribute to CM communications through in-person moments of Pre-Service, including monitoring Slack/communications channels, sending logistical reminders, and contributing to daily announcements.
Support CM user experience in Pre-Service platforms and school-based and/or regional systems, assisting with operational and technical needs.
Support in-person accommodations for CMs, as needed.
Support regional/cohort operations, as needed.