Operations Manager | Atlanta, GA
About The Position
12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. The company operates on a foundation of Connections & Competence, emphasizing the importance of how people are treated and the quality of work. Its culture is built on three pillars: Actions (daily efforts to build connections and demonstrate competence), Opportunities (exceeding expectations and developing skills), and Culture (shared values sustaining relationships and reinforcing excellence). The role involves leading teams at mixed-use parking facilities in Atlanta, overseeing account performance to achieve financial, guest satisfaction, and client satisfaction objectives. The company seeks an experienced, friendly, and outgoing individual to provide first-class parking services and create an exceptional guest experience, with oversight of the entire parking operation(s).
Requirements
- At least one year of previous parking management experience required
- Candidate must have a valid driver's license
- Candidate must be at least 18 years of age
- Candidate must have a clean motor vehicle record
- All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review
Responsibilities
- Oversee the entire valet operation, ensuring smooth and efficient performance
- Lead a team of valets with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
- Create and manage staff schedules to meet operational needs
- Review and approve staff timesheets in accordance with payroll deadlines
- Conduct interviews and hire associates as needed
- Respond promptly to accidents, incidents, or safety concerns
- Coach and counsel team members while ensuring accountability and performance standards are met
- Train team members on customer service, safety, and inclusion best practices
- Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
- Maintain courteous and professional relationships with guests, partners, subordinates, fellow associates, supervisors, and managers
- Perform other duties as assigned to support smooth operations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
