Bilingual (Spanish/English) School Operations Manager

KIPP • Newark, NJ

5h • $60,000 - $85,399

About The Position

The School Operations Manager (SOM) manages student information systems, student and family records and compliance, student recruitment, registration, attendance, and enrollment while delivering excellent communication and customer service to families and visitors. The SOM creates, owns, and executes projects in support of key responsibilities and school-wide operations and reports directly to the Director of School Operations.

The role coordinates student registration, transfers, withdrawals, records, enrollment, family engagement, recruitment, and related compliance. It maintains student information and progress reporting, supports families considering a transfer, and collaborates with school and regional staff to keep enrollment records accurate. At the high school level, the role also coordinates KIPP Through College supports for students who have transferred out.

The SOM leads school-operations projects and communication, including enrollment planning, supplies, transportation, nutrition documentation, technology, testing, special events, field trips, family surveys, and parent engagement. It serves as a key information source and liaison for families, staff, students, and vendors, and may manage part-time staff supporting school operations.

The role develops attendance incentives and interventions, contacts families about absences, tracks attendance data, supports accurate staff attendance entry, collaborates with the Student Support Team, and leads weekly chronic absenteeism meetings.

Requirements

• Proficiency in Microsoft Office, specifically Excel.
• Database management and reporting skills.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Strong organizational skills and meticulous attention to detail.
• Excellent customer service skills and a commitment to supporting families and children.
• Demonstrated ability to collaborate with a team on projects.
• Ability to remain calm and solutions-oriented in high-stress situations.
• Commitment to ensuring teachers and students have the resources they need to succeed.
• Ability to proactively solve problems and anticipate challenges.
• Ability to identify inefficiencies and develop creative solutions.
• Ability to develop and manage multiple projects simultaneously and work comfortably with ambiguity.
• Ability to troubleshoot and manage stressful situations with a calm, positive demeanor.

Nice To Haves

• Previous experience in a customer service-oriented role.
• Previous experience in an educational or nonprofit setting.

Responsibilities

• Coordinate student registration, transfers, withdrawals, records maintenance, and family engagement.
• Respond to inquiries about registration and student records and verify student enrollment for local or state agencies as required.
• Prepare student transfers and correspondence, receive transcripts, verify home addresses, and manage student records in compliance with state and district regulations.
• Manage progress reports, attendance and behavior reports, student files, transcripts, and related records, including printing, distribution, and archiving.
• Publicize and attend student recruitment events and manage enrollment processes for new students.
• Collect and manage compliance documents and enrollment files for incoming, current, and transferring students; collaborate with regional offices and operations staff to maintain accurate records, including health records.
• Build trusting relationships with families, support the school and students' best interests, and engage with families considering transferring out, escalating concerns when needed.
• Maintain the Student Information System and, at the high school level, coordinate KIPP Through College supports for students who have transferred out.
• Develop and implement enrollment project plans, including events, documentation, and family communication.
• Build and implement supply management plans, including inventory oversight and ordering.
• Manage student transportation systems, including school-based busing and bus tickets, and support special education transportation communication and monitoring for IEP-eligible students.
• Manage student data in the SIS and monitor tier 1 data inquiries.
• Coordinate school-wide nutrition documentation, applications, verifications, and fee collection plans.
• Develop and execute school-wide operations projects involving technology, testing, nutrition, special events, and field trips.
• Create and implement family survey plans and parent engagement strategies and events.
• Serve as a primary information source for families by preparing all-calls, newsletters, and other communications as needed.
• Develop school-based marketing and messaging materials for visitors, teacher recruits, and families.
• Manage incoming and outgoing paperwork for students and families.
• Manage part-time employees supporting school operations and ensure administrative tasks are completed and office information is accurate and current.
• Liaise with vendors who interface with families, including food and nutrition and transportation providers.
• Serve as a liaison among parents, students, and staff, using customer service to engage stakeholders and build relationships.
• Develop and implement attendance incentives and interventions to increase student attendance.
• Make daily attendance calls to families of absent students and address family concerns to support attendance.
• Track attendance and promote accurate data and high student attendance; ensure staff consistently and accurately enter attendance records.
• Collaborate with the Student Support Team to identify students needing additional support and develop plans and next steps.
• Communicate regularly with families and staff to address attendance issues and lead weekly chronic absenteeism meetings.

Benefits

• Medical, dental, and vision benefits.
• Optional participation in the KIPP NJ 403b retirement plan, including matching contributions.
• Organization-issued laptop.
• Generous time-off policy.
• Up to 12 weeks of fully paid parental leave for primary caregivers.
• Employer-paid life insurance.
• Optional short-term and long-term disability, accident, and hospital indemnity benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed