School-Based Medical Assistant

High Country Community Health•Mount Airy, NC

23h•$18 - $22•Hybrid

About The Position

High Country Community Health (HCCH) is seeking a School-Based Medical Assistant to support school-based telehealth services. This role is crucial for facilitating communication between patients, families, school personnel, and healthcare providers. The Medical Assistant will act as a key link between remote providers, students, families, and school nursing staff, ensuring efficient, high-quality, and patient-centered care delivery through telehealth technology and occasional use of a mobile clinic unit. This is an hourly, non-exempt position.

Requirements

High School Diploma or GED required.
Knowledge of electronic medical record systems.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Ability to work independently in remote and school-based environments.
Ability to maintain professional relationships with students, families, school personnel, and healthcare providers.
Demonstrated commitment to patient-centered care.
Current BLS/CPR certification or ability to obtain within required timeframe.
Valid North Carolina driver's license with a satisfactory driving record.

Nice To Haves

Graduate of an accredited Medical Assistant program preferred.
Current Medical Assistant certification preferred.
Minimum one year of Medical Assistant experience preferred.
Experience with telehealth services or school-based healthcare preferred.
Bilingual (English/Spanish) preferred.

Responsibilities

Manage communication and scheduling between remote healthcare providers and school nursing staff utilizing the electronic medical record (EMR) system.
Coordinate telehealth appointments and ensure all necessary documentation is completed prior to visits.
Communicate with parents, guardians, and family members regarding telehealth and mobile unit visits, consent requirements, and follow-up needs.
Review registration paperwork and verify patient demographics, insurance information, and consent forms for accuracy and completeness.
Transport, maintain, and troubleshoot telehealth equipment at assigned school sites.
Transport mobile unit as needed for in person visits and maintain equipment
Set up and verify secure telehealth connections at each location prior to patient visits.
Obtain and document vital signs according to clinical protocols.
Reassess and document vital signs as directed by the provider.
Assist remote providers during examinations by positioning cameras, utilizing examination tools, and facilitating patient-provider interactions.
Accurately document patient information and visit-related activities within the EMR.
Ensure compliance with infection prevention and control standards.
Clean, disinfect, and sanitize telehealth equipment between student encounters and between school sites.
Maintain patient confidentiality and ensure HIPAA compliance during all telehealth interactions.
Coordinate follow-up appointments, referrals, laboratory testing, and additional services as directed by the provider.
Report equipment concerns, technical issues, or workflow barriers to appropriate leadership.
Support school-based health initiatives and outreach activities as assigned.
Perform other duties as assigned to support clinical operations and patient care.