School Based Care Navigator

VARIETY CARE INC•Edmond, OK

2d•Onsite

About The Position

The School Based Care Navigator provides outpatient care navigation services to adults, children, and families at NorthCare. The role helps ensure continuity of health and behavioral healthcare while increasing client and family involvement as partners in their own health. The position is expected to meet productivity guidelines established by the outpatient management team. The navigator works as part of a multidisciplinary team to provide accessible, integrated services addressing physical health, behavioral healthcare, and social needs. Services are recovery-focused, strength-based, culturally competent, patient-centered, trauma-informed, and co-occurring capable. The role includes assessment and care planning, coordination and advocacy, health promotion, crisis management, transportation, and services in community settings and clients’ homes. The position is supervised by program leadership and is community-based for at least 20 hours of a 40-hour work week, or more than 50% of the designated work week.

Requirements

Meet Oklahoma Department of Mental Health and Substance Abuse Services criteria for Behavioral Health Case Management II through one of the following: high school diploma or GED and at least 36 months of direct consumer care in mental health and/or substance use; 60 college credit hours and at least 12 months of such experience; a bachelor’s or master’s degree in any field and at least 6 months of such experience; a bachelor’s or master’s degree in a behavioral health-related field; or a current Oklahoma registered nurse license with documented behavioral healthcare experience.
Obtain ODMHSAS Case Management certification within 60 days of hire if not already certified, and complete annual continuing education requirements to maintain certification.
Demonstrate proficiency in MS Word processing software and intermediate general computer skills.
Demonstrate good interpersonal skills and the ability to communicate effectively verbally with English-speaking clients.
Have excellent written and oral communication skills.
Be able to move freely about facilities.
Have access to reliable transportation and be able to travel locally.
Possess and provide verification of a valid Oklahoma driver’s license during employment.
Maintain and provide verification of current automobile liability insurance, including uninsured motorist coverage.
Possess and maintain CPR, First Aid, and Therapeutic Options certifications, or obtain them within 30 days of employment.
Have or complete Co-Occurring Training and Trauma Informed Training within 60 days of employment.
Have a TB test dated within 12 months before employment or obtain one within 30 days of employment.
Adhere to applicable laws, professional standards, and ethical codes.
Meet community-based work expectations, including travel to appointments and critical thinking to ensure appropriate staffing of situations.

Nice To Haves

A minimum of one year of experience in a mental health-related field or experience working in a healthcare setting.

Responsibilities

Provide welcoming, engaging, accessible, integrated services that address clients’ physical health, behavioral healthcare, and social needs.
Promote an organizational culture aligned with NorthCare values, trauma-informed care, and health and wellness.
Work with a multidisciplinary team to support health behavior change for people with behavioral health challenges.
Collaborate professionally with clients, families, support systems, and community partners to help achieve treatment goals.
Assess client symptoms, behavior, functioning, history, needs, goals, and preferences, and develop care management plans that integrate physical and behavioral healthcare needs.
Help clients obtain and maintain health and disability benefits, affordable housing, reliable transportation, education or vocational opportunities, and employment; connect them with services and resources, build natural supports, and follow up to ensure services are received.
Provide preventive interventions, linkage, and advocacy related to smoking cessation, nutrition, exercise, weight management, stress management, and chronic disease management.
Coordinate care within and outside the agency across treatment settings.
Prepare clients for primary care appointments and support self-management and goal planning.
Provide crisis management, including interviewing clients, assessing risk of harm to self or others and available supports, and arranging appropriate interventions, including hospitalization when needed.
Consult with management staff or an available therapist to develop a safety plan with the client when potential harm exists.
Transport clients to community locations and provide services in clients’ homes.
Monitor and track client caseload outcome measures.
Maintain clinical records and required forms promptly and in accordance with agency policy, funding sources, and accreditation requirements.
Maintain professional competency through reading, workshops, and training, and meet requirements for professional certifications.
Maintain knowledge of NorthCare’s electronic record system and public folders, CCBHC requirements, the ODMHSAS Services manual, contract requirements and benchmarks, National Outcome Measures, and Medicaid rules and regulations.
Return phone calls and cell text pages promptly and check and respond to email daily.
Maintain consistent attendance and notify the supervisor promptly about needed late arrivals or absences.
Follow dress code expectations, complete required NorthCare courses and training, and comply with agency policies, including confidentiality, documentation deadlines, and productivity requirements.
Perform other reasonable work within the employee’s qualifications.
Travel to and from appointments and maintain the required business-use auto insurance coverage.
Maintain access to an internet hotspot for field technology use.