Care Navigator Level 1: Office Based

VARIETY CARE INC • Oklahoma City, OK

2d • Onsite

About The Position

The Care Navigator Level 1 provides outpatient care navigation services to adults, children, and families at NorthCare. The role supports a continuum of physical and behavioral healthcare and encourages clients and families to participate as partners in their health. The position is expected to meet productivity guidelines set by the outpatient management team and is supervised by program leadership.

Care Navigators deliver welcoming, accessible, recovery-focused, strengths-based, culturally competent, patient-centered, trauma-informed, and co-occurring-capable services. They work with clients, families, support systems, community partners, and a multidisciplinary team to assess needs and coordinate care, services, and resources. The position includes community travel, client transportation, and providing services in clients’ homes, as well as maintaining timely clinical records and meeting agency, certification, and regulatory requirements.

Requirements

• Meet ODMHSAS criteria for Behavioral Health Case Management II (CM II) through one of the following: high school diploma or GED plus at least 36 months of direct consumer care in mental health and/or substance use; 60 college credit hours plus at least 12 months of such care; a bachelor’s or master’s degree in any field plus at least 6 months of such care; a bachelor’s or master’s degree in a behavioral-health-related field; or a current Oklahoma registered nurse license with documented behavioral healthcare experience.
• Obtain ODMHSAS Case Management certification within 60 days of hire if not already certified, and complete annual continuing education requirements to maintain certification.
• Proficiency in MS Word processing software and intermediate general computer skills.
• Good interpersonal skills and ability to communicate verbally with English-speaking clients; excellent written and oral communication skills.
• Ability to move freely about facilities.
• Access to reliable transportation and ability to travel locally.
• Valid Oklahoma driver’s license, with verification provided during employment.
• Current automobile liability insurance, including uninsured motorist coverage, with verification provided.
• Maintain CPR, First Aid, and Therapeutic Options certifications, or obtain them within 30 days of employment.
• Complete Co-Occurring Training and Trauma Informed Training within 60 days of employment.
• Have a TB test from within 12 months before employment or obtain one within 30 days of employment.
• Adhere to applicable laws, professional standards, and ethical codes.
• Meet the position’s expectations for flexibility and efficiency.

Nice To Haves

• At least one year of experience in a mental-health-related field or experience working in a healthcare setting.

Responsibilities

• Provide integrated outpatient care navigation addressing physical health, behavioral health, and social needs.
• Promote an engaging organizational culture aligned with NorthCare values, trauma-informed care, and health and wellness.
• Work with a multidisciplinary team to support health behavior change for people with behavioral health challenges.
• Collaborate professionally with clients, families, support systems, and community partners to help achieve treatment goals.
• Assess clients’ symptoms, behavior, functioning, history, needs, goals, and preferences, and develop care management plans integrating physical and behavioral healthcare.
• Help clients obtain and maintain health and disability benefits, affordable housing, reliable transportation, education or vocational programs, employment, needed services and resources, and natural support systems; follow up to confirm services are received.
• Provide prevention, linkage, and advocacy related to smoking cessation, nutrition, exercise, weight management, stress management, and chronic disease management.
• Coordinate care within and outside the agency across treatment settings.
• Prepare clients for primary care appointments and support self-management and goal planning.
• Provide crisis management, including interviewing clients, assessing risk of harm and available supports, arranging appropriate interventions, and consulting with management or therapists to develop safety plans when needed.
• Transport clients in the community and provide services in clients’ homes.
• Monitor and track outcome measures for the client caseload.
• Maintain timely clinical records and required forms in accordance with agency policies, funding sources, and accreditation requirements.
• Maintain professional competency through appropriate reading, workshops, and training, and meet requirements for professional certifications.
• Apply knowledge of NorthCare’s electronic record system and public folders, CCBHC requirements, ODMHSAS service and contract requirements, benchmarks, National Outcome Measures, and Medicaid rules and regulations.
• Return phone calls and text pages promptly and check and respond to email daily.
• Maintain consistent attendance and communicate with a supervisor promptly about late arrivals or absences.
• Meet dress code expectations and complete required courses and training while following agency policies, including confidentiality, documentation, and productivity requirements.
• Perform other reasonable work within the employee’s qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED