Scheduling Supervisor

CarePartners•Sarnia, ON

7d•CA$55,790 - CA$71,195•Onsite

About The Position

CarePartners is adding to our team and we are looking for a Scheduling Supervisor. This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused service delivery model. The Scheduling Supervisor works closely with the Operations Manager and Director to ensure efficient operations within the branch. This is a Full-Time position within our Sarnia, ON Office.

Requirements

One to three (1-3) years of post-secondary education and three to six (3-6) years of job-related work experience, or an equivalent combination of education and experience.
Excellent verbal and written communication skills.
Exceptional analytical and problem-solving skills.
Thorough knowledge of Ontario Health atHome contractual obligations and case management is required.
Advanced database & software knowledge and experience is required.

Nice To Haves

Supervisory and Customer Service experience is an asset.
Knowledge of medical terminology is an asset.
Able to work non-traditional hours

Responsibilities

Works closely with the Director, Operations Manager and branch to effectively build and maintain a master schedule for front line healthcare workers
Participates in hiring and orientation of new Team Coordinators to ensure ongoing staff training and development opportunities are met.
Monitors and ensures standard scheduling procedures to promote quality service and control costs.
Monitors the schedule of Team Coordinators and adjust when necessary to ensure that there is an even distribution of workload among the team.
Acts as a super-user, trains and coaches others in the use of the automated information & scheduling system (PROCURA), and Workflow
Supports the team through effective problem solving of conflicts/issues with regards to challenging scheduling cases or hard-to-service areas for scheduling.
Facilitates a team approach where problem solving and solutions are encouraged and identifies and removes barriers to the effectiveness of the team.
Promotes a continuous quality improvement approach to customer service.
Responds to questions and concerns regarding scheduling policies and practices.
Monitors and compiles statistical information and regularly provides statistical reports to Operations Manager.
Makes recommendations regarding Community Support Worker (CSW)/ Nursing utilization rates and provides recruitment needs to Operations Manager
Monitors Team Coordinators compliance with service agreements/contracts and established procedures, practices and the Collective Agreement.
Monitors monthly financial benchmarks and proceeds with corrective actions.
Holds team meetings with Team Coordinators and provides additional training on a weekly basis
Identifies operational gaps and communicates areas of improvement, makes recommendations on policies and procedures.
Actively participates in internal and external committees and community functions (i.e. workshops, job/health fairs, community boards, participation on focus groups) and is a member of the Joint Health and Safety Committee
Performs other duties as required

Benefits

Meaningful, fulfilling work, helping patients and their families behind the scenes
Supportive team environment and a great corporate culture
Paid orientation and comprehensive training and onboarding
Access to group discounts, including exclusive discounts from various retailers
Total rewards program which includes health & dental benefits
An Employee Assistance Program (EAP) for you and your family members
Opportunities for continuing education and training
Hands on mentoring and leadership support
Opportunities to volunteer in countries with limited access to healthcare services
Competitive compensation grid, with salary progression based on hours worked and role-specific criteria.