Supervisor - Staffing & Scheduling

Fairview Health Services•St. Paul, MN

4d•Onsite

About The Position

Fairview has a Supervisor opportunity in the Staffing & Scheduling department! This is a 1.0 FTE (80 hours every 2 weeks) salaried position, on the Day/Evening/Night shift, working weekends as needed. The location for this role is our Midway Corporate Campus, centrally located in Saint Paul. The Supervisor leads staffing advisors through all staffing functions, including, but not limited to; master schedule balance, schedule production, changes to posted schedules, trades, e-time and schedule edits, orientation schedules, near term recruitment, and daily staffing. The Supervisor, SOC, Staffing and Scheduling is responsible for the execution of daily operations for their staffing advisor team within Fairview's System Operations Center (SOC). Oversight of daily operations includes all staffing and scheduling functions (including, but not limited to; master schedule balance, schedule production, changes to posted schedules, trades, e-time and schedule edits, orientation schedules, near term recruitment, and daily staffing). This role is accountable for ensuring consistency in performance, process standards and technology use for staffing and scheduling workflows within the segmented work model as well as the site(s) they are supporting. This role is also responsible to support alignment in standard work across the units and departments supported by the SOC. The Supervisor, Staffing and Scheduling is also responsible for completing Staffing Advisor work on rare occasions. The Supervisor team will rotate to provide onsite/on-call coverage for escalation support of the Staffing Advisor team and as a resource to customers.

Requirements

Bachelors degree required or 6 years of leadership experience
2 years experience with staffing and scheduling or healthcare
1 year formal or informal (mentor, trainer, lead) leadership role

Nice To Haves

3 years experience with staffing and scheduling or healthcare
Strong excel and scheduling system experience

Responsibilities

Collaborates with Staffing and Scheduling leadership, unit leadership and frontline teams to ensure Staffing Advisors are consistently meeting staffing and scheduling requirements.
Manages team of Staffing Advisors for segmented work and site(s) supported.
Serves as a subject matter expert for the Staffing Advisors segmented workflow(s) supported by their team.
Accountable for oversight of day to day operations including ensuring site/units are staffed to provide appropriate level of care.
Maintains situational awareness of team staffing and scheduling needs and potential bottlenecks and support daily actions to mitigate.
Identifies barriers and supports Staffing Advisor team in problem solving and mitigations as appropriate.
Coaches Staffing Advisors to implement problem-solving mechanisms in both routine and emergency situations.
Ensures communications are completed in a timely and accurate manner.
Facilitates and participates in the daily SOC and system huddles and other related meetings.
Ensures support of the mission, goals, and objectives of the System Operations Center and M Health Fairview:
Drive standard work to drive toward department and system goals.
Conducts daily huddles with staff to closely monitor daily operations and resolve/escalate barriers.
Conducts frequent, timely and appropriate communication through one to one sessions and employee rounding.
Delegates appropriate tasks to staff.
Serves as a role model for staff.
Responsible for human resources management for assigned area(s) to achieve quality service and positive employee relations:
Implements and communicates Human Resources policies and procedures in a fair and consistent manner.
Selects top talent, matching organizational needs with appropriate skill sets.
Conducts timely employee performance appraisals.
Uses corrective discipline in accordance with applicable policy or union contract to mitigate workplace behavior problems.
Monitors employee overtime, absenteeism and takes appropriate action to identify and correct issues.
Provides oversight and ensures completion of training for employees, including orientation, in-services and competency validation in accordance with department and unit standards.
Completes unit staff hour schedules to ensure adequate coverage
Responsible for communication within the assigned areas.
Seeks clarification, listens and conveys information clearly in written and verbal forms.
Investigates and responds appropriately to all complaints and takes effective, corrective action when necessary.
Demonstrates ability to identify and resolve interpersonal and/or professional conflicts when dealing with members of the organization.
Participates on committee assignments.
Assumes responsibility for compliance with internal and external regulations, policies and procedures.
Is familiar with union contracts
Promotes effective labor relations policies.
Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with service excellence.
Exemplifies excellent customer relations in interactions with all customers and key stakeholders
Continuously builds customer understanding by listening to customers.
Anticipates customer needs
Takes action to meet and exceed the needs of all customer groups.
Continuously implements strategies to improve customer satisfaction.
Models appreciation and acceptance of differences.
Provides a welcoming and supportive environment.
Continuously takes action to enhance employee engagement.
Builds credibility with site leadership as a champion for employee experience, quality and professionalism.