Scheduling Supervisor

Elite Sports Medicine•Nashville, TN

8d•$24 - $25•Onsite

About The Position

Elite Sports Medicine + Orthopedics is seeking a hands-on Scheduling Supervisor. In this role, you will partner closely with our Administrative Manager to lead, support, and empower our Scheduling Team. This role oversees the scheduling operations for a premier practice of 16 physicians and 25 Advanced Practice Providers (APPs). We are hiring your leadership talent, your passion for employee training, and your ability to keep a team motivated and accountable.

Requirements

2+ years of leadership experience supervising employees, coaching performance, conducting performance evaluations, and developing training materials.
Comfortable managing changing priorities and keeping team execution consistent.
Eager to work hand-in-hand with the Administrative Manager to ensure that the Scheduling Team has the tools, resources, and support needed to keep provider schedules running efficiently.

Nice To Haves

Leadership experience in healthcare, call centers, hospitality, retail, or other customer-service environments is highly valued!

Responsibilities

Monitor daily scheduling operations and help the team navigate a high-volume call environment.
Support Scheduling Specialists through real-time questions, problem-solving, and ongoing development.
Lead by example by assisting with patient scheduling whenever the team needs extra support or phone queues spike.
Conduct 1-on-1 coaching sessions, provide performance feedback, and celebrate team wins to keep morale high.
Review call recordings and queue analytics to find coaching opportunities and improve team performance.
Maintain and enhance our Scheduling Playbooks and training materials so the team always has what they need to succeed.
Work hand-in-hand with the Administrative Manager to resolve scheduling challenges and continuously improve workflows.
Assist with onboarding new team members while fostering a positive, accountable, and supportive team culture.
Keep our Scheduling Team motivated, engaged, and supported in a high-volume call environment.
Maintain and build our Scheduling Playbooks so the team always has the exact tools they need to succeed.
Conduct structured 1-on-1 check-ins, quarterly conversations, and annual reviews to hold the team accountable and support their career growth.
Audit recorded calls and review call queue analytics to identify coaching opportunities, celebrate team wins, and partner with the Administrative Manager on performance improvement.