Scheduling Supervisor

NRG•Provo, UT

About The Position

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Vivint’s Scheduling Department thrives in a fast-paced, dynamic environment where leadership and adaptability are key. As a Scheduling Supervisor, you’ll be responsible for developing a high-performing team of Scheduling Professionals while ensuring our Field Service partners are supported and equipped for success. This role blends people leadership, operational oversight, and strategic collaboration.

Requirements

Minimum of 1 year in current position, in good standing (no behavioral or performance write-ups).
Strong communication, coaching, team-building and problem-solving skills.
Proven ability to manage multiple priorities and drive team growth and performance.
Proficiency in PSO and Salesforce; Excel and data analysis skills are a plus.
High emotional intelligence and a growth mindset.
Ability to inspire, guide, and develop individuals and teams.
Clear, concise, and effective verbal and written communication.
Analytical thinking and decision-making to resolve issues efficiently.
Skilled in prioritizing tasks and managing multiple responsibilities.
Comfortable with change and able to lead others through evolving priorities.
Capable of handling disputes and maintaining team harmony.
Familiarity with relevant software tools and systems.
Empathy, self-awareness, and interpersonal sensitivity.
Takes ownership of outcomes and drives results.
Understands and responds to the needs of internal and external customers

Nice To Haves

Excel and data analysis skills are a plus.

Responsibilities

Provide coaching, feedback, and support through regular 1:1s and team meetings to foster individual growth and team success.
Track and audit productivity, quality, attendance, and utilization metrics using scorecards, call grading, and compliance tools.
Share updates, expectations, and process changes clearly across all levels of the team and organization.
Address performance issues, interpersonal conflicts, and escalated calls professionally and promptly.
Motivate and recognize team members to build a culture of accountability, growth, and positivity.
Help the team adapt to new tools, processes, and priorities with clarity and confidence.
Partner with Field Service teams and other departments to align efforts, resolve challenges, and support business goals.
Take ownership of assigned projects and contribute to department-wide improvements and strategic goals.