SCHEDULING SPECIALIST

Sparrow • Lansing, MI

1d • Onsite

About The Position

The Scheduling Specialist is responsible for creating a positive impression for each patient, family member, visitor, and staff member while performing the tasks of boarding endoscopy cases, maintaining physician schedules and admitting patients into the system.

Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
• Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
• Minimum of six (6) months experience in a healthcare office or similar setting.
• High School Diploma or GED
• Strong communication skills
• Strong computer skills
• Basic knowledge of medical terminology
• Demonstrates ability to use a keyboard as will be required to perform the essential duties of the job.

Responsibilities

• Schedule and accurately board endoscopy cases into EPIC
• Accuracy in assigning ICD 10 codes to diagnosis
• Entering physician block schedules and building the endoscopy schedule in EPIC. Daily review of schedule for accuracy and updates and adjusts accordingly
• Consistently communicates with physician offices to assist with meeting scheduling expectations/needs
• Maintains the patient’s medical chart in a timely, organized and accurate manner by insuring all forms are properly labeled and that each chart contains a consent for treatment.
• Interview patients upon arrival to department for the purpose of accurate identification in the system and insurance verification.
• Obtain signatures for and educate the patient about their general medical consent.
• Answers incoming telephone calls promptly and courteously, screening calls to determine appropriate person or response needed.
• Inventories and replenishes supplies for unit: such as office supplies, linen and pantry items.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED