Scheduling Specialist

Addus HomeCare•Barrington, IL

6d•Onsite

About The Position

JourneyCare Home Health is seeking a meticulous and organized Home Health Scheduling Specialist to join our dedicated team. As a key member of our operations team, you will be responsible for managing and coordinating the scheduling of home health visits to ensure that our patients receive timely and high-quality care. Your role will involve working closely with clinicians, patients, and their families to facilitate seamless scheduling and optimize care delivery.

Requirements

High school diploma required
Experience in a high volume medical office environment required
Scheduling patients and patient testing preparation experience in a physician office preferred
Computer Proficiency – MS Office
Ability to work well with others in a professional manner in a team oriented environment

Nice To Haves

College degree a plus
Bilingual in Spanish is a plus
2 years in a medical setting preferred

Responsibilities

Confirms patient appointments and perform patient reminder calls according to client guidelines
Manages client and care provider’s schedules efficiently
Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors
Maintains patient records in billing/scheduling system formats and in hard copy when indicated
Completes patient schedules, forms and all correspondence
Provides additional billing and customer service support
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department