Scheduling Specialist

Community Health Systems•Tucson, AZ

3d•Onsite

About The Position

Seeking a full-time Scheduling Specialist to support our Central Scheduling department at Northwest Medical Center, located on 6200 N La Cholla Blvd. Day Shift: Monday - Friday, during normal business hours. No weekends or holidays. We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Requirements

Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
0-2 years of experience in medical scheduling, administrative support, or customer service preferred
0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred
Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
High attention to detail and accuracy, particularly in data entry and record-keeping.
Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
Knowledge of medical terminology is a plus.

Responsibilities

Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
Prioritizes work efficiently, including processing STAT order timely.
Notifies ordering offices if unable to contract their patient to schedule procedures.
Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.