Scheduling Specialist

ALASKA HEART INSTITUTE

1d•Onsite

About The Position

The Scheduling Specialist is responsible for managing and coordinating patient appointments, imaging, and diagnostic tests to ensure timely care delivery. This role involves handling both incoming and outgoing calls, reviewing patient orders, and entering data into the Electronic Medical Record (EMR) system. The specialist acts as a key liaison between patients, families, providers, and staff, ensuring clear communication and efficient clinic operations. The position requires a focus on providing high-quality customer service while maintaining a streamlined scheduling process and supporting the clinical team’s workflow.

Requirements

High School Diploma or equivalent.
Minimum of 1-2 years of experience scheduling in a medical practice or call center environment.
Proven ability to provide excellent patient service.

Nice To Haves

Prior experience in a cardiology or specialty practice preferred.

Responsibilities

Schedule and coordinate patient appointments, imaging, and diagnostic testing based on provider notes, referrals, and hospital records.
Process appointment changes, including rescheduling cancellations, ensuring timely communication with patients.
Prioritize and schedule appointments according to provider orders, clinical urgency, and nursing assessments.
Triage patient calls and redirects to ER, urgent care, or primary care based on established symptom guidelines.
Request and review outside medical records to ensure pre-appointment testing and documentation are complete.
Maintain and manage provider schedules to optimize availability, fill cancellations, and maximize efficiency using waitlists when appropriate.

Benefits

Medical
Dental
Vision
Colonial Life Elective Benefits
Life Insurance
Profit Sharing
401K
HSA
FSA
Employee Assistance Program
Wellness Program
PTO- starting at up to 5.84 hours per pay period (increases with years of service)
8 paid holidays per year
FMLA