Scheduling Specialist

UnitedHealth Group•Bardstown, KY

3d•Onsite

About The Position

Caretenders, a part of LHC Group and Optum, is seeking a Scheduling Specialist. This role involves managing patient referrals and visit schedules, assigning patient assessments and other physician-ordered visits using an online scheduling system. The specialist will collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs. This position is full-time, Monday-Friday, 8am-4:30pm, and is located in the office in Bardstown, KY. As part of the Optum family of businesses, the company is dedicated to helping people feel their best, including team members who create meaningful connections with patients, their families, each other, and the communities they serve. The culture embraces Caring, Connecting, and Growing together.

Requirements

High school education or equivalent experience

Nice To Haves

1+ years of scheduling experience in a health care setting using an online scheduling system
Exceptional organizational, customer service, communication, and decision-making skills
Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

Responsibilities

Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits
Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate