Scheduling Specialist Associate

Ensemble Health Partners • Minneapolis, MN

1d • $16 - $21 • Remote

About The Position

The Scheduling Specialist is responsible for scheduling Diagnostic Services patients and supporting related patient-access tasks in accordance with Ensemble Health Partners’ mission, organizational policies and processes, and regulatory compliance requirements. The role includes scheduling and pre-registering patients based on physician orders, ensuring accurate medical record selection, providing patient instructions, validating demographic and insurance information, and delivering excellent customer service. It may also involve point-of-service collections and financial counseling as appropriate.

This is a remote position, though the employee must be willing and able to travel to and work onsite at client, temporary, or corporate office locations when business needs require. The position is limited to individuals residing and authorized to work in the United States. Compensation is $15.75–$20.90 per hour, based on experience.

Requirements

• High school diploma, GED, or equivalent experience.
• Obtain Certified Revenue Cycle Representative (CRCR) certification within 9 months of hire.
• Experience working with insurance companies and/or pre-authorizations.
• Formal typing proficiency of at least 35 words per minute.
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work with multiple computer systems and dual screens.
• Ability to multitask and work independently while applying critical thinking skills.
• Must reside and be authorized to work within the United States.
• Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Nice To Haves

• 1–3 years of work experience.
• 2 years of experience in a healthcare-related position.
• Patient Access experience with managed care or insurance.
• Customer service experience is highly preferred.
• Inquisitiveness and openness to innovation, including AI, to explore better processes and improve patient and client experiences.

Responsibilities

• Schedule and pre-register patients for appropriate procedures based on physician orders.
• Select accurate medical records to support patient safety.
• Provide patient instructions and pre-register patients.
• Obtain and validate patient demographic and insurance information while providing excellent customer service.
• Perform point-of-service collections and financial counseling functions as appropriate.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Comprehensive benefits supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED