Scheduling Integrated Care Coordinator
About The Position
Intention Health Care, formerly known as Essen House Calls, was founded over 20 years ago with a mission to deliver physician led care directly into the homes of New York’s most vulnerable populations. What began as a house calls program has evolved into a comprehensive, multi state home based care model focused on accessibility, quality, and innovation. Intention Healthcare is seeking a detail-oriented and highly organized Scheduling Coordinator to support the coordination of primary care provider (PCP) home visits. This role is responsible for scheduling patient appointments, optimizing provider routes, and ensuring seamless communication between patients, caregivers, and clinical staff. The ideal candidate thrives in a fast-paced healthcare environment and is committed to delivering excellent patient service. This position is ideal for individuals looking to make a meaningful impact in the healthcare field while working in a supportive team environment. You'll be part of an organization that has demonstrated over 25 years of commitment to innovating healthcare delivery for underserved communities, with opportunities to grow alongside our rapidly expanding multispecialty medical group.
Requirements
- High school diploma or equivalent required
- 1-2 years of direct Customer Service Experience
- Familiarity with Electronic Health Records (EHR)
- Ability to work independently and travel to Bronx
Nice To Haves
- associate or bachelor's degree in healthcare administration, business, or a related field preferred
- Prior experience coordinating in-home services, field operations, or provider scheduling strongly preferred
- Bilingual: Fluent in Spanish, Mandarin, Russian
- Excellent communication and public speaking skills
- Cultural sensitivity and ability to work with diverse, underserved populations
- Proficiency in motivational interviewing and health coaching techniques
Responsibilities
- Coordinate and schedule in-home visits in alignment with provider availability, patient needs, and geographic considerations
- Conduct outbound and inbound scheduling calls while maintaining a high level of professionalism and patient-centered communication
- Confirm, reschedule, and cancel appointments as necessary, ensuring minimal disruption to provider schedules and continuity of care
- Identify and appropriately escalate urgent or high-priority patient needs in accordance with clinical guidelines
- Monitor real-time schedule changes (e.g., delays, cancellations, provider availability) proactively adjust to maintain workflow efficiency
- Collaborate with dispatch and clinical teams to resolve scheduling conflicts and ensure timely patient care delivery
- Perform preliminary insurance eligibility checks and flag discrepancies for appropriate teams
- Partner with billing, intake, and care coordination teams to support seamless patient onboarding and service delivery
- Serve as a primary point of contact for patients regarding appointment logistics, including visit windows, preparation requirements, and general inquiries
- Deliver clear, accurate, and empathetic communication, particularly when working with elderly or high-risk populations
- Address and de-escalate patient concerns related to scheduling delays, cancellations, or service issues
- Ensure all patient interactions align with organizational standards for customer service and care experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
