Scheduling Coordinator: Service - Audi San Juan

CONTINENTAL AUTO GROUP•San Juan, TX

1d•Onsite

About The Position

The Continental Automotive Group and Audi San Juan is seeking a Scheduling Coordinator. This position offices out of our Audi San Juan location. We are locally-owned and family-operated, and employee satisfaction is central to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package. This role is ideal for someone with a genuine desire to deliver world-class experiences for customers, service advisors, and management, and who possesses the ability to work autonomously. The ideal candidate will have polished, professional, and positive phone and email communication skills, and be capable of handling and responding promptly to incoming calls, emails, texts, and online chats. This role involves communicating with customers regarding appointment scheduling, changes, missed appointments, and cancellations, as well as completing required outbound outreach daily. The Scheduling Coordinator will handle calls for Audi San Juan, Austin Infiniti, and North Austin Nissan, and will be responsible for achieving and maintaining Audi certification. Engaged participation in developmental growth, such as trainings, peer shadowing, and book club, is also expected. This position is expected to lead into a Service Advisor or Internal Service Advisor role.

Requirements

Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)
Moderate understanding of web browser functions
Must be able to type at 45+ WPM (no looking at your hands as you type!)
Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly
Fully written and spoken bilingual required
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered

Nice To Haves

Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus

Responsibilities

Deliver world-class experience for customers, service advisors, and management
Work autonomously (4 T’s: Task, Time, Technique, and Team)
Handle and respond promptly to incoming calls, emails, texts, and online chats
Communicate with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations
Complete required outbound outreach daily (missed appointments, recalls, customer lists)
Handle calls for Audi San Juan, Austin Infiniti and North Austin Nissan
Achieve and maintain Audi certification
Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
Voluntary Vision plan
Pet Insurance
Legal Shield
$200 Donation to Charity of Your Choice with Approval