Documentation Coordinator Supervisor - San Juan, PR

UnitedHealth Group • San Juan, PR

6h • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Documentation Supervisor will be responsible for maintaining the flow of client referrals within the Optum EHR referral queue EHRen, the supervision of case entry team staff, the scheduling, education, discipline and mentoring of direct reports, and will ensure the adherence to the quality, productivity and HIPPA policy and process guidelines.

Requirements

• 1+ years of experience in a leadership role
• 2+ years of experience working with patient documentation
• Experience with reporting and data retrieval
• Proven understanding of confidentiality/PHI policies and HIPAA compliance
• Proficiency with Windows PC applications: Microsoft Word (create and edit documents), Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Outlook (email and calendar management), which includes the ability to navigate a computer while on the phone
• This position is full-time (40 hours/week) with business operating hours operating from Monday – Sunday from 6:00AM – 12:00AM. It may be necessary, given business need, to work occasional overtime and/or weekends or holidays. Alignment to daylight savings changes may apply.
• Bilingual English/Spanish

Nice To Haves

• Bachelor’s Degree
• Extensive experience with internal information systems and clinical information systems and portals
• Inventory management experience

Responsibilities

• Monitor volume to ensure proper referral distribution to staff and adherence to turn around time SLAs
• Maintains employee schedules and user access to ensure client referral volume coverage
• Monitor and maintain the Intake Operations quality standards, as well as goals for productivity
• Identify possible referral or connectivity issues for client EMRs and report to I.T. via service ticket
• Communicate in a timely manner, sustained and unresolved referral or connectivity issues to client EMRs
• Identify client referral trends and issues
• Investigate and resolve client case inquiries
• Coordinate the education and training of new and existing staff
• Communicate to staff any policy and/or process changes
• Monitor staff timesheets, overtime hours worked, and time off requests to ensure they are within department guidelines
• Complete interim and yearly performance evaluations and yearly MAP goals
• Mentor staff to higher performance levels and to other job positions
• Ability to work with peer group as a team such as create assignments, perform shift to shift handoffs, provide pre and post weekend assessments, and peer mentoring
• Work with department support staff to prevent or improve any potential issues
• Demonstrate the UHG five core values and provide a solid leadership shadow
• Flexibility, specifically with work schedule
• Ability to balance multiple high priority tasks
• Other duties may apply

Benefits

• comprehensive benefits
• career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager