Scheduling Coordinator

OneOncology • Grand Rapids, MI

6d • Onsite

About The Position

The Cancer & Hematology Centers is dedicated to providing help, healing, and hope for cancer patients and their families through advanced treatments, innovative research, and compassionate care. The center offers comprehensive, contemporary cancer care with a dedicated nursing and support staff, including oncology-certified nurses, social workers, experienced lab and pharmacy personnel, and a psychologist. They focus on healing, helping, and offering hope, understanding the emotional and physical adjustments patients face. Their cutting-edge cancer care is accessible locally, with medical staff maintaining close ties to prominent hospitals and ongoing cancer research, bringing breakthrough advances to regional centers.

Requirements

• High School Diploma or equivalent
• Successfully complete orientation program

Nice To Haves

• One year experience in an outpatient physician practice or healthcare setting

Responsibilities

• Perform administrative responsibilities including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients on bump lists.
• Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Communicates with patients and visitors in a caring and respectful manner. Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
• Utilizes and maintains patient electronic medical record.
• Assists with ongoing quality improvement to provide efficient, cost-effective care.
• Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED