Scheduling Coordinator

UnitedHealth Group•Albuquerque, NM

4d•$16 - $29•Remote

About The Position

This position is Remote in Albuquerque, NM. If you are located within commutable distance to the office at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102, you will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Scheduling Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance and providing a positive patient experience. The coordinator answers incoming calls within appropriate timelines and meet productivity and quality standards set by the organization. The coordinator is responsible for reviewing provider schedules daily to ensure maximum capacity met. This position is required to effectively communicate with clinical teams, nurses, and clinicians to relay information to the appropriate clinic as needed. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment. This position is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 7:55am – 4:25pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 4-6 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm MST, Monday - Friday. Training will be conducted onsite and will go remote after. Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of related customer service experience in a call center, medical office/healthcare facility, healthcare insurance carrier, OR scheduling field
Knowledge of Medical Terminology
Experience with computer systems and Microsoft Office (Microsoft Word, Microsoft Outlook and Microsoft Excel)
Ability to work our normal business hours from 7:55 am - 4:25 pm MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

1+ years of healthcare experience to include scheduling experience and verification of eligibility and benefits

Responsibilities

Accurately schedules and coordinates patient appointments for assigned clinics.
The ability to work in a high call volume environment while meeting productivity and quality standards.
Analyzing provider schedules to ensure maximum capacity is met.
Obtains eligibility and benefit information in a timely manner: assigning FSC (Financial Class) benefits, and all other related activities i.e. transfers, demographic data changes in EPIC.
Registering patients in EPIC including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields.
Use appropriate text templates in the electronic health record, sending encounters using the electronic health record, and ability to multitask between business office systems and the electronic health record.
Performs other duties as assigned.