Scheduling Coordinator | ABA

Behavior Frontiers•El Segundo, CA

2d•$20 - $23•Onsite

About The Position

Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare. Our Client Services Coordinator plays a critical role in our company, and we need an individual who possess great leadership qualities, is great at multitasking, has time management skills, can build relationships, and has a knowledge of Microsoft Office applications (e.g. Word, Excel, Outlook).

Requirements

Ability to work in a high paced, competitive, performance-based environment
Ability to provide excellent customer service to our clients
Ability to multi-task with a high sense of urgency
Ability to build relationships with our clients and clinical staff alike
Demonstrated leadership, interpersonal, communication and teambuilding skills.
Build strategic working relationships
Demonstrate the ability to learn new processes
Ability to maintain a high level of confidentiality
Effective planning, organizational skills, time management and prioritization; attention to detail
Excellent interpersonal skills and a cooperative attitude
Ability to prioritize and respond to important task in a timely manner
A professional and friendly demeanor
Excellent oral and written communication skills
Knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Responsible for all scheduling function for an assigned region
Identify ways to optimize authorized hours throughout an assigned region
Identify times to recover treatment hours lost to missed sessions
Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled
Communicate frequently and often with clients and BTs
Support new hire BTs by providing office and field training schedules
Assist with day-to-day operations of the scheduling department
Review Scheduling Dashboard weekly
Ensuring you are meeting Key Performance Indicators (KPI)
Conducting improvement/planning meetings with manager when KPIs are not being met
Spot-check schedule logs and scheduling software for errors/missed opportunities
Interface and collaborate with other departments and teammates in pursuit of client and hours growth for assigned region
Follow scheduling policies and processes
Follow COVID-19 protocols and policies
Organize and maintain all assigned regions
Other duties as assigned

Benefits

Competitive pay with optional On-demand paychecks through DailyPay - get paid on your own schedule!
401K Plan with company match after 6 months of employment
Paid Personal Time Off
Paid Holidays
Paid Sick Leave
Medical, Dental and Vision insurance
Opportunities for career advancement
Performance and promotion raise
Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
Deals: Exclusive discounts and savings to 500+ companies and more!
Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
Lab Testing Discounts: 10-80% off costs of routine lab work
New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide