ABA Scheduling Coordinator

Cortica - Neurodevelopmental•Westlake Village, CA

2d•$26 - $33•Onsite

About The Position

Cortica is seeking an ABA Scheduling Coordinator to join their multi-disciplinary team. This role is crucial for optimizing client and provider scheduling to improve service delivery and operational efficiency. The coordinator will serve as a primary point of contact for families, collaborating with site leadership (clinical, operational, shared services) to foster a cohesive site culture, maintain high care standards, and guide families through their experience at Cortica. By facilitating communication between families and various teams, the coordinator ensures seamless care coordination. This position is essential for managing cancellations, rescheduling, and implementing effective scheduling practices that meet client needs and provider capacity. An on-site presence is required for effective management and prompt issue resolution.

Requirements

4+ years’ scheduling experience in ABA services or related field.
2+ years in client services related role.
Strong problem-solving skills.

Responsibilities

Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.
Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
Keep families informed about wait times for services.
Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.
Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.
Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.
Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.
Collaborate closely with clinical leadership to ensure timely case assignment and management.
Address client inquiries and requests promptly, maintaining high standards of service.
Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.
Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.
Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.