Scheduling Coordinator 1:30p-10p

Always Best Care Senior Services • Philadelphia, PA

5d • Onsite

About The Position

The scheduling coordinator is responsible for coordinating and maintaining caregiver schedules to ensure all client service hours are staffed appropriately and consistently. This position serves as a primary contact for caregivers and clients regarding scheduling needs, call outs, shift coverage, schedule changes, and service continuity. The Scheduling Coordinator works collaboratively with caregivers, clients, and internal departments to provide exceptional service, while maintaining compliance with company policies and applicable regulations.

Requirements

• High school diploma or equivalent required
• Data entry skills
• Proficiency in Microsoft Office Suite
• Able to work under minimal supervision
• Knowledge of medical terminology
• Ability to prioritize and manage multiple urgent requests simultaneously.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.

Nice To Haves

• associate degree preferred
• Minimum one (1) year of scheduling, customer service, healthcare, or home care experience preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Maintain caregiver schedules to ensure client care needs are met.
• Match caregivers to clients based on skills, availability, location, preferences, and care requirements.
• Respond and document promptly to caregiver callouts, tardiness, and schedule changes and client requests.
• Secure and proactively address replacement coverage for open shifts and urgent staffing needs.
• Communicate schedule updates, shift assignments, and staffing changes in a timely manner.
• Maintain positive professional relationships with clients, caregivers, and office staff.
• Address scheduling concerns and escalate service issues when appropriate.
• Provide excellent customer service while balancing client needs and operational requirements.
• Assures the confidentiality of all communication, including written, verbal and computer information. Paying special attention to data, PHI, and plans which you may be privy to in this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED