Scheduling Coordinator (Home Care)

Carefirst Seniors & Community Services Association•Toronto, ON

65d•Onsite

About The Position

Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area. With a staff of more than 550 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges. 3,000 of whom are “home-bound” and frail. We are currently seeking a Scheduling Coordinator to fill a vacant position at our Home Care Team.

Requirements

Diploma in Business/Office administration or equivalent
3 years of experience working with seniors or in a customer service setting
Strong customer service, communication, telephone, and interpersonal skills
Proficient computer skills; knowledge of Microsoft Office, and database applications (AlayaCare) an asset
Strong time management skills and problem solving abilities
Able to multitask, and manage a high volume of work
Fluent in English and a second language that reflects the community served such as Cantonese and/or Mandarin, is an asset
A valid vulnerable sector police record check completed within one year

Nice To Haves

knowledge of Microsoft Office, and database applications (AlayaCare) an asset
Fluent in English and a second language that reflects the community served such as Cantonese and/or Mandarin, is an asset

Responsibilities

Perform daily scheduling of a large number of home care workers (personal support workers, home helpers, care attendants) for home care service for a specific geographic area
Address any scheduling changes and/or conflicts promptly and effectively
Assign home care workers to client cases based on suitability, skills, and geographic location
Ensure timely updates to service delivery schedules to prevent any missed care; maintain waitlist, and report on service statistics
Accurately create and maintain client files and records, document all service changes, client and caregiver request, and funder’s request
Communicate and answer enquiries from clients and/or their families, home care workers, and partner organizations
Collect and verify worker timesheets