Scheduling Coordinator for Home Care Company

Griswold Home Care for San Antonio • San Antonio, TX

18h • Onsite

About The Position

We are looking for a team player with good people skills and a compassion to make a difference in our client's lives. The Case Coordinator will focus on maintaining Client relationships by ensuring adequate scheduling, home visits, and case management. This is a fun, small office environment where you can make a positive impact. Case Coordinators are key personnel in the daily operations of a home care office. From answering the phones to being in the field interacting with clients and referral sources, a care coordinator's scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all part of a Care Coordinator's exciting role.

Requirements

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, with strong verbal and written skills and pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.
• Minimum of an associates degree
• Good working knowledge and skills with PCs and able to use MS Office software suite
• Needs own transportation

Nice To Haves

• Previous experience is not necessary, just common sense and a willingness to learn and help others.
• Human services background or strong desire to help others.
• BA/BS related field is a plus.

Responsibilities

• Support office manager with scheduling, marketing, interviewing, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

Benefits

• Vacation
• Sick leave
• Bonuses
• Health Coverage
• Phone consults with board certified doctors through TelaDoc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree