Scheduling Coordinator, Physician Services (Pediatrics)

UPMC•Pittsburgh, PA

About The Position

UPMC Physician Services is seeking a full-time Scheduling Coordinator to join its pediatrics team. The coordinator schedules patient appointments, communicates with patients before and after outpatient services, maintains patient demographic information, and interacts courteously and respectfully with patients and others by telephone and in person. The role works daylight shifts, Monday through Friday. Bilingual candidates are preferred. The position supports the department's scheduling and administrative operations, including patient intake, records, correspondence, calls, office supplies, and coordination with physicians and other clinical staff. The coordinator also assists patients and families with general information, available services, and financial-assistance programs, while following confidentiality, insurance, and departmental requirements. Some functions may be delegated to other secretaries as necessary.

Requirements

A bachelor's degree and one year of experience in a related fiscal, admission, or registration function; or two years of college, business-school education, or medical-secretary training and one to two years of experience; or an equivalent combination of education and experience.
Knowledge of third-party health-care coverage and familiarity with medical terminology, including Blue Cross, Medicare, Medical Assistance, and commercial insurance coverage for hospitalization and outpatient services.
Excellent written and verbal communication skills.
Ability to function well under stressful conditions.
Act 31 Child Abuse Reporting, with renewal.
Act 33 clearance, with renewal.
Act 34 clearance, with renewal.
Act 73 FBI Clearance, with renewal.

Nice To Haves

Bilingual ability.
Experience in guest relations.
Experience with computer-based systems.

Responsibilities

Request assistance from nurses, medics, advanced practice providers, or physicians when illness severity or symptoms are in question.
Answer incoming calls promptly and efficiently; screen calls, provide general information, refer callers appropriately, and deliver messages to staff.
Schedule new, returning, and evaluation appointments, as well as return appointments and additional testing upon outpatient discharge, using the automated scheduling system.
Confirm appointment details and collect necessary pre-visit information.
Enter information into EPIC or another EMR system and provide backup for entering orders into the clinical support system.
Gather and record patient, family-member, or guarantor demographic, financial, and insurance information during initial intake, in person or by telephone.
Complete forms required by insurance and follow up on incomplete or inaccessible information to ensure the patient record is complete.
Back up the medical records technician in creating, maintaining, and retrieving patient records; ensure records are secure and returned promptly after review.
Coordinate correspondence relating to private patients, research patients, and referring physicians; generate form letters and prepare correspondence, memoranda, reports, and forms as needed.
Assist patients and families with general information, available services, financial-assistance programs, and other inquiries; follow up to ensure inquiries are resolved.
Maintain timely and professional telephone contact with patients and referring physicians or offices regarding essential follow-up.
Act as an intermediary and receptionist in the Manager's office, greeting physicians, patients, representatives, and other visitors.
Order and manage office-supply inventory and provide coverage when department secretaries are absent.
Respond courteously to physician scheduling requests and provide statistical data to physicians when requested.
Photocopy correspondence and documents as requested and provide clinic schedules when requested by physicians or clinic staff.
Assist the Manager with supervision and coordination of departmental secretarial staff activities.
Promote appropriate services to consumers and demonstrate a positive, caring, and supportive attitude toward patients, visitors, medical staff, and coworkers.
Maintain a professional work area and follow Health System and departmental policies and procedures.
Handle releases of information in accordance with confidentiality laws.
Interact appropriately with nurses, medics, physicians, and other office-support staff.