Scheduling Coordinator - Orthodontic Treatment Program

Nationwide Children's Hospital•Columbus, OH

About The Position

Overview: Full-time; hours vary 7a–5p based on schedule. Current hours: Mon–Wed 7:45a–4:15p, Thurs 7a–3p, Fri 7:45a–3:15p. Ideal for someone highly organized, tech-savvy, and comfortable navigating multiple applications. Requires strong typing, excellent grammar, attention to detail, and the ability to learn quickly and adapt. Takes pride in delivering accurate, high-quality work. Medical experience is a plus, but we value aptitude, a learning mindset, and strong administrative skills over years of experience. A rare opportunity to join a stable team where employees stay long term, with many having 7–15 years of service. Job Description Summary: Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling. Job Description: Essential Functions: Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority. Adjusts schedules and distributes updated schedules to necessary parties. Maintains accurate records and statistics. Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information. Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments. Generates reports on scheduling activities and presents them to relevant parties as needed.

Requirements

High School graduate or equivalent, required.
Two years of medical secretary experience, required.
Excellent customer service skills to interact with the public internal and external.
Strong typing
Excellent grammar
Attention to detail
Ability to learn quickly and adapt
Computer skills
Decision Making
Interpreting Data
Problem solving
Hand use: grasping, gripping, turning
Hearing acuity
Seeing – Far/near
Depth perception
Peripheral vision
Audible speech
Flexing/extending of neck
Reaching above shoulder
Walking
Sitting
Lifting / Carrying: 0-10 lbs
Lifting / Carrying: 11-20 lbs
Pushing / Pulling: 0-25 lbs
Standing
Color vision

Nice To Haves

Medical experience

Responsibilities

Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.
Adjusts schedules and distributes updated schedules to necessary parties.
Maintains accurate records and statistics.
Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information.
Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.
Generates reports on scheduling activities and presents them to relevant parties as needed.

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