Scheduling Coordinator - Home Care

Care Advantage Corporate•Georgetown, DE

2d•Onsite

About The Position

Neighborly Home Care is seeking a high-energy Scheduling Coordinator to join their Georgetown, DE office. This role is responsible for creating, managing, and maintaining caregiver schedules to meet client needs, pairing caregivers with clients, serving as a communication hub, handling emergencies and last-minute changes, monitoring caregiver reliability, assisting with new client onboarding, supporting the office team, and utilizing scheduling software. The ideal candidate is a calm problem-solver with strong multitasking, organizational, and communication skills, and a compassionate mindset.

Requirements

High School Diploma or G.E.D.
2+ years of relevant experience preferred
Scheduling, healthcare, home care, or call-center experience a plus
Comfortable with computers and scheduling software
Strong organizational and time-management skills
On-Call rotation, 1 week on, 2 weeks off, additional pay for on call coverage, no travel, just phone coverage.

Responsibilities

Create, manage, and maintain accurate caregiver schedules that meet client needs.
Monitor changes, prevent conflicts, and keep daily operations running smoothly using scheduling software.
Pair caregivers with clients by thoughtfully considering care needs, skill sets, personalities, and preferences.
Serve as the primary point of contact between caregivers, clients, and families.
Answer questions, resolve concerns, and ensure clear, professional communication at all times.
Handle call-outs, emergencies, and last-minute schedule changes with calm efficiency.
Monitor caregiver attendance, punctuality, and availability.
Assist with onboarding new clients by scheduling initial services, answering questions, and setting a warm, welcoming tone.
Work closely with leadership and office staff to keep the office organized, positive, and collaborative.
Use scheduling systems and digital tools to update records, track availability, and maintain compliance with company policies.