Care Coordinator

Perfect Care Inc.•Middletown, CT

11d•$23 - $25•Hybrid

About The Position

The Scheduling Coordinator coordinates and maintains caregiver and client schedules using agency software, including Sandata and Homebase. The role builds relationships and rapport with caregivers and clients, keeps shifts covered, and supports a high level of client satisfaction so clients receive care when expected and remain safe and comfortable. This position is hybrid in Middletown, Connecticut.

Requirements

Effective communication skills.
Critical-thinking ability.
A take-charge approach to getting the job done.
Comfort with technology, including computer software, email, and text messaging.
Good customer-service qualities.
Ability to work in a fast-paced environment and handle stress well.
Ability to solve complex scheduling problems.
Professional appearance and demeanor.
Good work ethic.
Supervisory experience, including employee counseling.
Strong organizational skills.

Nice To Haves

Knowledge of Sandata.

Responsibilities

Create and maintain staff schedules in company software.
Ensure clients have the expected caregiver at the scheduled time.
Coordinate with the Care team to find the best possible caregiver and client match.
Find replacement caregivers promptly when regular staff are unavailable, including for vacations or illness.
Monitor clock-ins and clock-outs and ensure information is updated for accurate billing and payroll.
Attend administrative and staff meetings as requested.
Address caregiver discipline when employees do not follow company policies, including call-out notification and punctuality; advise and issue warnings.
Address employee concerns regarding company policies as needed.
Work two weekends per month.
Perform other duties as assigned.