Scheduling Coordinator: Service - Austin INFINITI

Continental Auto Group•Austin, TX

22h•Hybrid

About The Position

The Continental Automotive Group is seeking a Scheduling Coordinator for their Service department in Austin. This is a full-time position within a locally-owned, family-operated company that emphasizes employee satisfaction and offers a supportive work environment with extensive benefits. After initial training, employees can enjoy in-office or hybrid (remote/office) work in the Austin area. The company culture is described as 'Transformational Not Transactional' (#TNT).

Requirements

Genuine desire to create a world-class experience for customers/co-workers
Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team)
Polished, professional, and positive phone and email communication skills
Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)
Moderate understanding of web browser functions
Must be able to type at 45+ WPM (no looking at your hands as you type!)
Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered

Nice To Haves

Fully written and spoken bilingual a PLUS
Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus

Responsibilities

Handling and responding promptly to incoming calls, emails, texts, and online chats
Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations
Complete required outbound calls daily (missed appointments, recalls, customer lists)
Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
Voluntary Vision plan
Pet Insurance
Legal Shield
$200 Donation to Charity of Your Choice with Approval