Scheduling Coord - BREAST SURGERY / Brandon + Wesley Chapel

Florida Medical Clinic•Brandon, FL

About The Position

The Scheduling Coordinator works in the Breast Surgery department, with a main office in Brandon and travel to Wesley Chapel. The role communicates regularly with physicians and may coordinate with patients, ancillary services, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. The position provides procedure-specific scheduling information to support patient preparation and communicate arrival locations and times. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school graduate or equivalent.
Complete the Orlando Health medical terminology course within 90 days of hire.
One year of retail, customer service, or health care experience.
Computer experience required.
Procedure scheduling experience.

Nice To Haves

Bilingual skills.

Responsibilities

Provide accurate department- and procedure-specific scheduling criteria to help expedite patient preparation and communicate the patient’s arrival location and time.
Proactively serve customers by listening, demonstrating a caring attitude, and offering alternatives when appropriate.
Use professional communication skills and telephone etiquette while working as part of a team.
Deliver customer service consistent with Orlando Health’s Patient First Philosophy.
Use registration and scheduling systems and web-based resources.
Use computer applications, multi-line telephone systems, printers, and fax/copy machines, including required data entry.
Maintain a basic understanding of medical needs during appointment screening.
Review schedules daily and communicate changes to appropriate staff.
Meet departmental productivity, quality, and customer service goals.
Maintain working knowledge of ICD-9/ICD-10 and CPT codes as needed.
Identify customer service issues and resolve them or initiate appropriate follow-up.
Adhere to the Orlando Health Professional Appearance Policy and all Orlando Health policies and procedures.
Maintain regular, punctual attendance consistent with applicable policies and standards.
Communicate with practices about scheduling matters as needed.
Attend departmental meetings and in-services and participate in process improvement initiatives.
Take responsibility for professional growth and development.