Scheduling Assistant

Associated Students of San Francisco State University•San Franciso, CA

About The Position

Under the direction of the Scheduling Manager, this role facilitates the scheduling of meeting and event space reservations in the Cesar Chavez Student Center. Direct interaction with clients, guests, and other AS staff will be required.

Requirements

Currently SF State students enrolled in a minimum of 6 semester units for undergraduates and 4 units for graduates.
1 year customer service experience
1 year office or clerical experience
Excellent written and verbal communication skills, including professional phone etiquette.
Excellent interpersonal and customer service skills with the ability to effectively interact with internal and external stakeholders at all levels.
Strong computer skills including Microsoft Office suite and Google suite
Strong organization and record keeping skills
Strong ability to prioritize and coordinate multiple tasks

Nice To Haves

experience with event management software is recommended, but not required

Responsibilities

Process and enter data of scheduled events into scheduling software
Assist organizations in the reservation request process
Maintain the reservation management software - Accruent EMS Scheduling Software
Perform general clerical duties including, but not limited to: typing, filing, answering phones, word processing, recording business transactions, and email correspondence
Maintain AS Master Event Calendar on website
Directly assist clients and guests of the Event Services department via in-person, telephone, email, or video conference service
Ensure billing accuracy and review estimates with clients prior to final billing
Compile reports and activity summaries for daily and weekly operations updates
Collaborate with internal and external contacts regarding work related items
Other duties as assigned