Scheduling Assistant
About The Position
Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don’t have to travel far for excellent care. Our patients experience the convenience of in-clinic chemotherapy treatments, as well as the treatment and management of blood disorders. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. The Scheduling Assistant / Front Desk Attendant serves as the first point of contact for patients and visitors at Carolina Oncology Specialists. This role is responsible for delivering exceptional customer service while coordinating patient scheduling, managing front desk operations, and supporting clinical and administrative teams. The ideal candidate is highly organized, compassionate, and able to work efficiently in a fast-paced medical environment.
Requirements
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency with EMR systems and basic computer applications
- Ability to multitask and work effectively in a fast-paced environment
- High attention to detail and accuracy
- Compassionate and patient-focused attitude
- Demonstrate empathy and respect in all patient interactions
- Maintain confidentiality and adhere to HIPAA regulations
- Support a collaborative, team-oriented environment
- Uphold the highest standards of professionalism and integrity
Nice To Haves
- Prior experience in a medical office, scheduling, or front desk role preferred
- Oncology or specialty practice experience is a plus
Responsibilities
- Greet and check in patients in a professional, courteous, and empathetic manner
- Verify patient demographics, insurance information, and required documentation
- Maintain a clean, organized, and welcoming reception area
- Manage patient check-in/check-out processes and collect co-pays as required
- Schedule, reschedule, and confirm patient appointments in accordance with provider availability
- Coordinate multi-appointment visits (e.g., labs, imaging, provider consults)
- Ensure accurate entry of appointments into the scheduling system
- Communicate appointment details clearly with patients and caregivers
- Contact patients regarding appointment reminders and changes
- Maintain and update patient records in the electronic medical record (EMR) system
- Scan, file, and manage patient documentation efficiently
- Assist with insurance verification and referral tracking as needed
- Collaborate with clinical staff to ensure smooth patient flow
- Support front office workflows and special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
