Scheduling Assistant
Carolina Oncology Specialists•Hickory, NC
•Onsite
About The Position
Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don’t have to travel far for excellent care. Our patients experience the convenience of in-clinic chemotherapy treatments, as well as the treatment and management of blood disorders. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Requirements
- High school diploma or equivalent required
- Proficiency with EMR systems and basic computer applications
- Ability to multitask and work effectively in a fast-paced environment
- High attention to detail and accuracy
- Compassionate and patient-focused attitude
Nice To Haves
- Prior experience in a medical office, scheduling, or front desk role preferred
- Oncology or specialty practice experience is a plus
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
Responsibilities
- Greet and check in patients in a professional, courteous, and empathetic manner
- Verify patient demographics, insurance information, and required documentation
- Maintain a clean, organized, and welcoming reception area
- Manage patient check-in/check-out processes and collect co-pays
- Schedule, reschedule, and confirm patient appointments in accordance with provider availability
- Coordinate multi-appointment visits (e.g., labs, imaging, provider consults)
- Ensure accurate entry of appointments into the scheduling system
- Communicate appointment details clearly with patients and caregivers
- Contact patients regarding appointment reminders and changes
- Maintain and update patient records in the electronic medical record (EMR) system
- Scan, file, and manage patient documentation efficiently
- Assist with insurance verification and referral tracking as needed
- Collaborate with clinical staff to ensure smooth patient flow
- Support front office workflows and special projects as assigned
- Demonstrate empathy and respect in all patient interactions
- Maintain confidentiality and adhere to HIPAA regulations
- Support a collaborative, team-oriented environment
- Uphold the highest standards of professionalism and integrity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
