Scheduling and Workforce Optimization Lead (CON)
About The Position
As a member of the People Services portfolio and reporting to the Director of HCM Systems and People Analytics, the UKG Systems Operations Lead is responsible for the day-to-day administration, support, security, and operational management of SHN's UKG Workforce Management scheduling system. The Lead works collaboratively with operational leaders, Human Resources, Payroll, Information Technology, and Scheduling teams to ensure the scheduling system supports safe, efficient, and compliant workforce operations across the organization. Over the next six months, the primary focus of this role will be maintaining stable UKG scheduling operations, managing system security and user access, supporting configuration changes, troubleshooting issues, ensuring data integrity, and providing operational support to end users while documenting opportunities and contributing to the development of a longer-term UKG optimization roadmap. The Lead serves as the operational subject matter expert for UKG Scheduling, ensuring system configuration aligns with organizational policies, collective agreements, scheduling practices, and payroll requirements. The role is responsible for coordinating system updates, supporting testing activities, maintaining system documentation, monitoring integrations, and partnering with stakeholders to ensure reliable system performance.
Requirements
- Bachelor's degree in Business Administration, Health Administration, Human Resources, Information Technology, or a related field.
- Minimum of three (3) years of experience administering UKG Workforce Management in an acute care healthcare environment.
- Demonstrated experience supporting workforce scheduling operations within a complex unionized healthcare environment is required.
- Experience administering UKG Scheduling, including system configuration, security, user access, scheduling rules, and troubleshooting.
- Strong understanding of healthcare staffing practices, scheduling processes, collective agreement requirements, and payroll integration.
- Experience working collaboratively with Clinical Operations, Human Resources, Payroll, and Information Technology teams.
- Experience supporting system testing, upgrades, release management, and production support activities.
- Experience creating operational reports, dashboards, and workforce metrics using UKG, Excel, Power BI, or similar reporting tools.
- Advanced analytical, problem-solving, and troubleshooting skills with a strong operational focus.
- Advanced Microsoft Excel skills.
Nice To Haves
- Experience with Power Query and Power BI is an asset.
- UKG Workforce Management certifications.
- Experience with UKG Scheduling, Timekeeping, Advanced Scheduler, and related Workforce Management modules.
- Experience supporting integrations between UKG, Workday, payroll, and other enterprise systems.
- Experience with workforce analytics, reporting, and dashboard development.
- Experience participating in system implementations, upgrades, or optimization initiatives.
- Project management experience.
- Experience developing business cases and operational recommendations.
- Experience leading cross-functional operational initiatives.
Responsibilities
- Oversees the daily operation of the UKG scheduling environment, including managing security roles and user access, supporting schedule configuration and maintenance, monitoring interfaces, resolving production issues, coordinating vendor support, and ensuring system availability and data integrity.
- Develops operational standards, documentation, and support processes while providing guidance and training to managers, schedulers, and system users to promote consistent and effective use of UKG.
- Supports operational reporting by leveraging UKG and Workday data to provide meaningful workforce insights.
- Develops and maintains reports, dashboards, and operational metrics that support scheduling performance, staffing utilization, overtime management, vacancy monitoring, and workforce planning.
- Identifies opportunities to improve scheduling processes, system configuration, workflows, and user experience.
- Participates in testing new functionality, evaluates enhancement requests, supports release management activities, and documents recommendations that will inform SHN's future UKG optimization roadmap.
- Works collaboratively across People Services, Clinical Operations, Payroll, and IT to ensure future enhancements align with organizational priorities, operational requirements, and collective agreement obligations.
Benefits
- Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
- Comprehensive insured benefits package including health and dental benefits
- New Graduate Initiative Enroute Program
- Critical Care Sponsorship Program
- Employee Discount and Incentive Programs
- Employee and Family Assistance Program (EFAP)
- Other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
- Recognition events
- Leadership Development and Learning Programs
- Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
