Workforce Optimization Planner

Katch•Remote- USA, FL

1d•Remote

About The Position

Katch is a leading healthcare technology company specializing in payment integrity and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and better outcomes across the healthcare ecosystem. At Katch, we’re building a fast-growing team that thrives in a startup environment. We look for curious, resourceful problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in healthcare. If you’re energized by solving complex challenges and want to make a measurable impact, you’ll feel right at home here. The Workforce Optimization Planner is responsible for proactively forecasting workforce demand by aligning capacity to ensure the right resources are available at the right time. This role will collaborate closely with cross-functional teams, such as operations and finance, to continuously refine forecasts and improve resource alignment based on evolving business needs and past performance insights. LOCATION: This remote position requires that candidates reside in the following eligible states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, Michigan.

Requirements

WFM platforms, advanced Excel, data visualization (Power BI/Tableau)
Forecasting, statistical modeling, scenario planning
Ability to translate complex data into actionable insights
Understanding of operational workflows across environments like contact centers, healthcare, retail, or logistics
3+ years of technical workforce planning experience
Bachelor’s Degree in Operations Management, Supply Chain Management, Business Administration (or similar) OR equivalent years of experience

Responsibilities

Create and manage optimized schedules that balance demand, employee preferences, and compliance requirements
Execute intraday management by making real-time adjustments during demand fluctuations
Monitor and analyze core KPIs such as: schedule adherence, utilization/productivity rates, service level attainment (SLAs)
Identify process inefficiencies, bottlenecks, and waste, and drive continuous improvement initiatives
Partner cross-functionally (Operations, HR, IT) to align workforce strategies with business needs
Lead training and adoption of workforce tools, reporting, and planning best practices
Minimize unnecessary labor costs through overtime reduction and efficiency improvements
Ensure consistent adherence to labor budgets and financial targets
Protect service quality by maintaining reliable SLA performance and staffing coverage
Monitor workforce balance to reduce burnout and attrition risks
Administer and optimize WFO/WFM systems (e.g., NICE, Verint, Dayforce, ServiceNow) to ensure data accuracy and process integrity
Ensure compliance with labor laws, scheduling policies, and rest requirements
Develop accurate demand forecasts using historical data, trends, and seasonal modeling
Build capacity and staffing models to determine optimal headcount and skill mix
Identify staffing gaps or surpluses early and recommend hiring, scheduling, or reallocation strategies
Maintain high forecast accuracy (low variance) between projected and actual workload

Benefits

Comprehensive medical, dental, and vision coverage
Wellness program with resources for healthy living
Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings
Tuition reimbursement opportunities
Generous PTO so you can recharge
Paid holidays and sick time
Leave options to support life’s biggest moments
Life and Disability insurance through Unum
Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection)
Employee Assistance Program (EAP) for free, confidential counseling and support
Backup care when you need it for children, elders, and pets through Care.com
Remote work options available for many roles
Flexible schedules in select positions