Manager, Workforce Optimization

University Health Network • Toronto, ON

2d • CA$103,136 - CA$153,136 • Onsite

About The Position

As a key leader within the People & Culture portfolio, the Manager, Workforce Optimization will play a pivotal role in the successful transformation of UHN’s scheduling operatimization model and sustainability plan. The Manager, Workforce Optimization will lead a team of analysts to work closely with internal stakeholders, units, and departments to engage, measure and implement optimized master rotations and scheduling templates across UHN.

Requirements

• Bachelor’s degree required (e.g., Health Administration, Business, Engineering, Human Resources, or related field).
• Minimum 5 years of progressive experience in healthcare operations, workforce management, or scheduling transformation.
• At least 2 years of experience implementing or configuring scheduling systems in a unionized healthcare environment.
• Strong communication, facilitation, and stakeholder engagement skills.
• Proven ability to lead change in complex, multi-stakeholder environments.
• Demonstrated experience in process redesign, business analysis, or project management.
• Strong understanding of collective agreements and their impact on scheduling practices.
• High proficiency in Microsoft Excel; experience with Microsoft 365 tools (e.g., SharePoint, Power Apps, Forms) preferred.

Nice To Haves

• Experience in large-scale system implementations or healthcare transformation projects is considered an asset.
• Experience with scheduling platforms such as UKG, Kronos, or equivalent is an asset.
• Master’s degree in a related field is considered an asset.
• Certifications in Lean, Six Sigma, or Project Management (e.g., PMP) is considered an asset.

Responsibilities

• Design and implement a future-state scheduling operating model
• Redesign scheduling processes to align with system capabilities, collective agreements, and operational needs.
• Develop and maintain process documentation, SOPs, and training materials to support sustainability.
• Prioritize unit selection for optimization in alignment with financial targets, resource alignment and project goals
• Develop and lead a team of master rotation specialists responsible for designing optimized master schedules.
• Assess current scheduling practices across hospital units to identify opportunities for redesign.
• Prioritize units for master schedule redesign based on operational needs and readiness.
• Oversee the planning and sequencing of master rotation redesigns across the organization.
• Engage clinical and operational stakeholders to ensure alignment with unit-specific requirements and collective agreements.
• Provide implementation support to ensure smooth adoption of new master schedules.
• Ensure redesigned schedules promote safe, efficient, and sustainable staffing models.
• Support leaders and staff through the transition to new scheduling processes and tools, ensuring a positive user experience.
• Act as a liaison between stakeholder teams including members of People & Culture, clinical operations, IT, and finance to ensure alignment and effective communication.
• Promote a culture of continuous improvement and innovation in scheduling practices.
• Provide guidance, support and leadership to foster teamwork and collaboration to a team of scheduling specialists, analysts, or project resources as required.
• Promote and champion a culture of excellence, inclusivity, and collaboration, supporting an environment of continuous high performance.

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager