Scheduler 1

Montage Health•Monterey, CA

22d•$23 - $28•Onsite

About The Position

The Scheduler is responsible for maintaining all aspects of the physician’s office and schedules. The role schedules in-office appointments and in-office and outpatient procedures, reviews incoming referrals, obtains authorizations when required, verifies insurance eligibility, updates patient demographic information, and ensures proper pre-certifications. The Scheduler reschedules patients as needed to accommodate physician schedule changes and provides extensive phone support. The position also ensures required radiology tests and operative reports are received before scheduled appointments, communicates patient messages to physicians, and organizes voicemail, text messages, incoming faxes, written messages, and referrals to address patient needs promptly. General office duties include indexing medical records. The Scheduler maintains effective communication with physicians, patients, and staff, follows safety protocols, and safeguards patient confidentiality. The role requires attention to detail, efficiency, professionalism, and the ability to work in a team-oriented, fast-paced environment. The position is not eligible for remote work. The schedule is 40 hours per week, Monday through Friday, 7:30 AM to 4:30 PM. This is a regular position.

Requirements

1–2 years of administrative, office, hospitality, customer service, or medical office experience or training.
Strong understanding of filing systems, office machines, and general office equipment.
Excellent verbal and written communication skills, with proper grammar and spelling in written correspondence.
Strong customer service abilities and professionalism when interacting with patients.
Ability to work in a fast-paced environment with high call volumes.
Ability to multitask, adapt to changing priorities, problem-solve, and meet deadlines.
Ability to interpret documents such as safety rules, operating instructions, and procedure manuals.
Ability to type at least 60 words per minute.
General knowledge of basic computer systems.
High school diploma or GED.
Ability to work 40 hours per week, Monday through Friday, 7:30 AM to 4:30 PM.

Nice To Haves

Experience with medical terminology, including familiarity with CPT and ICD-10 codes.
Solid understanding of the medical insurance process.
Knowledge of HIPAA regulations.
Proficiency with Microsoft applications.
Experience with electronic medical records (EMR) systems.
Two-year college degree.

Responsibilities

Maintain all aspects of the physician’s office and schedules as assigned.
Provide backup coverage to coworkers and other physicians as needed.
Schedule new-patient, post-op, and pre-op appointments, as well as in-office and outpatient procedures.
Review incoming referrals.
Obtain authorizations when required, verify insurance eligibility, update patient demographic information, and ensure proper pre-certifications.
Reschedule patients as needed to accommodate physician schedule changes.
Provide extensive phone support.
Ensure required radiology tests and operative reports are received before patients’ scheduled appointment dates.
Communicate patient messages effectively to each physician.
Organize and properly handle voicemail, text messages, incoming faxes, written messages, and referrals so patient needs are met in a timely manner.
Perform general office duties, including indexing medical records.
Communicate effectively with physicians, patients, and other staff.
Adhere to safety protocols and safeguard patient confidentiality.
Carry out other duties as assigned by management.