Scheduler

Senior Helpers of Annapolis•Arnold, MD

16h•$45,000 - $55,000•Onsite

About The Position

Join a team that makes a difference in the lives of our clients and their families. Senior Helpers of Annapolis is seeking a Schedule Coordinator who will be a vital team member in the daily operations of our company. This role ensures that our clients receive the care they need from our caregiving team. Individuals who enjoy organizing schedules for best coverage, record keeping, problem-solving, and customer service will love this job.

Requirements

High School Diploma or equivalent (GED) is required
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment

Nice To Haves

Associate’s degree preferred
Previous experience in customer service preferred
Minimum of one year in a staffing/scheduling/logistics position preferred
Knowledge of general home care/healthcare staffing preferred
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Excellent problem-solving and creative-solution abilities

Responsibilities

Manages workload based on goals, initiative, and prioritization.
Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
Track and record in company software for all scheduling changes.
Accept on-call duty averaging two weeks per month and as directed by supervisor.
Communicate and provide input to the internal staff on hiring needs on a regular basis.
Assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
Audits timecards on a regular basis to ensure hours match scheduled hours.
Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
Act as point of contact with client family regarding schedules.
Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
Works in conjunction with supervisor in resolving complaints, incidents, and injuries.