Scheduler

U.S. Dermatology Partners • Phoenix, AZ

19d • Onsite

About The Position

The Scheduler schedules provider appointments and performs clerical duties to assist patients and clinical staff in providing patient care. The role verifies patient demographic and insurance information, confirms appointments, responds to appointment questions, provides directions, enters and retrieves information in computer systems, and handles incoming telephone calls. The position follows safety policies and procedures while supporting high-quality care and customer service. It may also perform other duties necessary or in the organization’s best interest. This position has no supervisory responsibilities.

Requirements

• At least one year of work experience in a medical office, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
• Detail-oriented, professional, and reliable.
• Management and organizational skills to support leadership of the function.
• Ability to follow or provide verbal and written instructions, with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and teammate needs.
• Ability to communicate effectively in English, verbally and in writing.
• Basic to intermediate mathematical and/or analytical ability for problem solving.
• Basic to intermediate computer operation skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to the job function.
• Knowledge of applicable state and federal regulations and a general understanding of HIPAA guidelines.

Responsibilities

• Schedule provider appointments in the computer, excluding procedural appointments such as Mohs, excisions, cryotherapy, and laser procedures.
• Verify patient demographic and insurance information in the computer system.
• Confirm patient appointments and answer questions about appointments.
• Provide patients with locations and directions.
• Enter and retrieve data in computer systems.
• Answer telephone calls, direct patients, salespeople, and visitors to the correct extension, and take messages as needed.
• Adhere to safety policies and procedures while supporting high-quality service and customer care.
• Perform other duties that may be necessary or in the organization’s best interest.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed