Scheduler

The Christ Hospital Health Network•West Chester Township, OH

About The Position

The Scheduler schedules patient care activity in the office and facilitates information flow among the physician, patient, and referring physician. The role manages daily patient and physician scheduling, supports the clinical team with clerical tasks, and prepares records and other materials for the daily schedule. The work may involve confidential assignments requiring judgment and discretion. The Scheduler handles patient check-out, follow-up appointments and testing, referral verification, pre-certifications, and co-pay collection. The position also performs administrative support duties, including telephone calls, correspondence, meeting and travel coordination, meeting minutes, mail handling, and supply ordering. Additional responsibilities include maintaining patient care policy volumes, assisting with training new schedulers, and managing cash drawer reconciliation and deposit preparation. The Scheduler may serve as a Super User for the Electronic Medical Record and performs other duties as assigned.

Requirements

High school diploma or equivalent.
Two years of medical office experience.
One year of prior scheduling experience.
Skills using a copier, fax, telephone system, postage equipment, and computer applications including Microsoft Outlook, Word, and Excel.
Excellent organization and communication skills.
Ability to multitask and maintain confidentiality.

Nice To Haves

Associate degree or Medical Secretary Certification.
Administrative or secretarial experience.

Responsibilities

Manage daily patient and physician scheduling using appropriate systems for laboratory orders, diagnostic test orders, and scheduling.
Provide clerical support to the clinical team.
Obtain records, films, and other materials in preparation for the daily schedule.
Handle confidential assignments with judgment and discretion.
Answer telephone calls and make daily calls to patients, physicians, and others.
Transcribe, distribute, and file correspondence and administrative documents.
Coordinate meeting plans and physician travel arrangements.
Attend meetings and take minutes.
Open and sort mail and order supplies as needed.
Check out patients, answer questions, schedule follow-up appointments or testing, and collect co-pays.
Verify referrals and perform pre-certifications as appropriate.
Manage and update volumes of patient care policies.
Assist with training new schedulers.
Maintain the cash drawer, reconcile balances, prepare deposits and deposit slips, and, when needed, take deposits to the bank.
Batch fee tickets, check them for accuracy and completion, complete batch header documentation, and submit batches to CBO daily.
May act as a Super User for the Electronic Medical Record.
Perform other duties as assigned.