Scheduler

Lifepoint Health • Hickory, NC

4d

About The Position

The Scheduler at Frye Regional Medical Center’s Lung Center schedules patient testing, procedures, and admissions; obtains pre-certification or authorization numbers; enters information into scheduling or registration systems; obtains and records accurate insurance information; and answers incoming phone calls. The role coordinates scheduling with available personnel and communicates relevant coverage issues, special instructions, testing requirements, and other pertinent information to patients or physician office staff. The Scheduler also helps ensure that patient registration staff are prepared for upcoming services and that scheduling and admissions records are consistent.

Requirements

• High school diploma or equivalent; at least three years of directly related experience may be substituted for the required education.
• Computer experience is required.

Nice To Haves

• Prior scheduling experience in a healthcare environment is strongly preferred.
• Medical terminology, billing, and/or collection experience is preferred.

Responsibilities

• Schedule patients for ancillary, surgical, and medical testing, procedures, and admissions, ensuring personnel are available.
• Inform patients or physician office staff when a carrier is out of network or another issue may reduce benefits.
• Communicate special instructions, testing requirements, and other pertinent information or documents to patients or physician office staff.
• Review scheduling reports for the next day and help ensure registration staff are aware of patients presenting for services, appropriate testing is performed, time is available, and appropriate staff are available.
• Obtain physician orders and authorization or pre-certification.
• Enter outpatient procedures in the Order Entry System.
• Ensure consistency between the scheduling module and admissions module for patients being admitted for services.
• Obtain and enter accurate insurance information.
• Answer incoming phone calls.

Benefits

• Medical, dental, and vision coverage, with medical plans starting at $10 per pay period; tailored benefit options for part-time and PRN employees are also available.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED