Scheduler

Gulf Coast Transit Distri•Texas City, TX

4d•Hybrid

About The Position

The scheduler is responsible for scheduling passenger trips, preparing driver manifests, answering phones, assisting the dispatchers, assisting the transportation manager and GCTD directors in completing their designated duties related to transportation scheduling, assisting operators in completing administrative responsibilities, and providing relief driving assistance when needed if qualified to operate a passenger vehicle. The scheduler provides general administrative services and is also responsible for technical, clerical, and administrative duties in assigned areas related to the position.

Requirements

High School Diploma, GED, or extensive experience in lieu of education will be evaluated as it relates to the position.
Attention to detail and problem-solving skills
English proficiency
Excellent time management skills and ability to multi-task and prioritize work
Excellent written and verbal communication skills
Familiarity with standard office equipment and their use
Interpersonal skills necessary to function as a member of a collaborative team
Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
Strong communication, organizational, analytical, time management, problem-solving, and planning skills
Active and current DOT medical card where applicable and required
At minimum active and valid vehicle liability insurance
No more than 3 moving or safety violations within the past 3 years
Requires an active and valid Texas driver’s license
Ability to ascend and descend stairs
Ability to bend, twist, kneel, stoop, and or reach for items
Ability to detect and write effectively
Ability to handle objects
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Ability to hear with or without aid
Ability to move around within an office setting and or other locations as needed
Ability to operate office equipment
Ability to push, pull, and or squat
Ability to remain in a stationary position for long periods
Ability to transport, adjust, and or move items up to 50 lbs
Ability to accept constructive criticism
Ability to anticipate needs
Ability to cultivate a positive working environment
Ability to express self clearly and effectively, orally and in writing and use ethical and professional judgment
Ability to deal professional, ethically, and effectively with customers, co-workers, vendors, and the public to include providing professional, prompt, responsive, efficient, and courteous customer service and assistance
Ability to maintain regular attendance
Ability to meet deadlines
Ability to be professional and use professional judgment 100% of the time
Ability to multi-task and plan time efficiently 100% of the time
Ability to perform job description and duties with minor supervision
Ability to reason and analyze effectively
Ability to solve practical problems as it relates to the position
Ability to understand, communicate, and comprehend information in English
Ability to work professionally with others 100% of the time
Required to pass and maintain all GCTD mandatory training
Requires ability to work collaboratively in a team setting
Requires the ability to treat everyone professionally with courtesy, decency, and respect, fostering the GCTD code of ethics
Ability to work alone
Ability to work closely with others
Ability to work closely with customers who may have hygiene challenges
Ability to work long and or irregular hours
May be subjected to a hostile environment
May be subjected to a high crime environment
Potential exposure to tobacco products
May be exposed to excessive noises
May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
May be subjected to exposure to fumes, dust, gases, and or chemicals
May be subjected to water and or liquids
Travel by motor vehicle, van, bus, or plane

Nice To Haves

Any education or experience above the required education and job duties of the position are preferred and will be evaluated as it relates to experience
Bi-lingual in Spanish to include speaking, reading, writing, and comprehension

Responsibilities

Ability to direct employees, schedule routes, liaison with other staff, supervisors, and the public
Adherence to all GCTD policies and procedures
Adjust service requirements according to demand
Aid with audits
Assist dispatch manager, lead bus operator, managers, or directors with office responsibilities as requested
Attend all mandatory program or staff meetings and complete training as required
Coordinate with reservations to ensure necessary reporting documentation for funding sources is accurately reflected in caller files
Coordinate with the dispatcher for the acquisition and management of the transportation fleet
Ensure all functions are carried out according to policies and procedures
Evaluate the performance of specific routes and personnel and provide summaries and recommendations to supervisory staff
Facilitate, oversee, and assist in the provision of transportation services in the event of staffing shortages, vehicle or equipment failures or shortages, or other emergencies such as weather conditions, freeze, hurricanes, tornados, floods, vehicle accidents, road, bridge, ferry or highway closures, terrorist threats, hazardous material emergencies, and ordered evacuations
Investigate GCTD transportation software coding, routing, and actual running times after service has been delivered
Maintain documentation according to GCTD policies and procedures
Maintain vehicle files and perform routine file maintenance as needed
Monitor adequacy of routing and running time allocations and recommend adjustments to the GCTD software scheduling parameters when necessary
Monitor group and contract passenger scheduling to ensure contract compliance
Monitor passenger bookings at regular intervals in advance of service day
Notification of late arrivals and or cancellation of service, clerical work answering telephones, directing calls, and or transit scheduling
Notify dispatch of delays more than 10 minutes in schedule and when needed
Notify dispatch of potential problems with next day service
Notify the dispatch manager, dispatcher, transportation manager, lead bus operator, or the director of operations immediately of problems concerning the safe and efficient operation of the vehicle, including any necessary repairs or maintenance concerns
Notify the dispatch manager, fleet manager, and the director of assets and operations of staffing shortages, scheduling trends or issues, and fleet issues
Notify the dispatch manager, lead operator, manager, or office manager of any problems or complaints by the end of the business day before clocking out
Prepare and submit reports as required
Produce the daily operator’s manifest
Provide recommendations to the transportation manager regarding vehicle service problems, service requirements, and or acquisition needs with an emphasis on the best utilization of the vehicle fleet based on passenger needs and or service efficiencies and effectiveness
Respond immediately to GCTD directors, EMS, or law enforcement personnel
Review transportation trends recommend service adjustments as required
Schedule passengers on vehicles and routes according to scheduling policies and procedures using GCTD software
Train new and existing personnel on existing policies and procedures related to scheduling activities
Will be responsible and accountable for the adherence to and promotion of the GCTD policies and procedures and will require communication with various departments and co-workers to foster, develop and continue our community partnerships as it relates to the position
Assist lead bus operators, managers, dispatchers, or directors when requested to complete special projects and complete all assignments within a negotiated time frame
Completion of other duties as assigned by supervisor as it relates to the program and position