Scheduler

NATIONAL PARTNERS IN HEALTHCARE•Richardson, TX

50d•Remote

About The Position

The Scheduler is responsible for answering phones, scheduling appointments, and performing administrative duties in an anesthesia office. Responsibilities may include quality assurance, recruiting, or office administrative duties depending on the region. The role requires managing a multi-line phone system, handling messages, scheduling cases with surgeon offices and facilities, and performing clerical duties for both physician and corporate offices. Adherence to HIPAA standards and patient confidentiality is crucial. The position involves coordinating the next day's schedule with physicians, creating and distributing various schedules (call, meeting, vacation), entering schedule information into a database, and distributing it to relevant parties. The Scheduler will also be responsible for filling open shifts, negotiating with clinicians, updating the website with scheduling information, running reports for management, educating new clinicians on scheduling protocols, and interfacing with site scheduling administrators to ensure coverage. Additionally, the role involves reconciling clinician hours, submitting reports to payroll, and potentially performing after-hours on-call duties. Compliance with all company policies, procedures, and information systems security protocols is mandatory.

Requirements

High School Diploma or High School Equivalency
1 to 2 years of experience in a business office, hospital, or physician practice setting
1 year of customer service experience
Strong computer skills including MS Office, Access, and Windows applications.
Demonstrated ability to be courteous and respectful when interacting with patients and family members.
Ability to effectively present information and respond to questions from groups of managers, patients, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must have a high level of energy with the ability to adjust to any justifiable pace.
Make decisions based more on fact than feeling.
Exhibit behavior which emphasizes compassion, quality, loyalty, and conscientiousness.
Proven ability to develop strong relationships with professionals, clinicians, and hospital staff through phone or other informal channels.

Nice To Haves

1 year of anesthesia scheduling experience
QGenda experience
EMR Systems experience

Responsibilities

Answering, screening, and directing calls on a multi-line phone system.
Retrieving messages throughout the day and forwarding them to appropriate staff.
Scheduling cases with surgeon offices and/or facilities.
Performing clerical duties for physician and corporate offices.
Maintaining patient confidentiality in accordance with HIPAA standards.
Coordinating the next day's schedule with physicians.
Creating and maintaining daily/monthly call, meeting, and vacation schedules and distributing them.
Entering schedules into the database and distributing them (fax, email, and mail) to appropriate staff, clinicians, and/or hospital personnel.
Filling all open shifts and emergency openings.
Negotiating with clinicians.
Uploading and updating the website with scheduling information daily.
Running and/or creating various reports for management.
Educating new clinicians on scheduling protocols and guidelines.
Interfacing with site scheduling administrators to ensure coverage needs are met.
Reconciling clinician hours and submitting reports to the payroll department, providing analysis as needed.
Performing after-hours on-call duty as required.
Adhering to all company policies and procedures.
Complying with information systems security policies and procedures.