Scheduler - OR

FMOLHS•Baton Rouge, LA

21d

About The Position

The Scheduler coordinates patient scheduling by working with other departments to facilitate patient flow throughout the hospital. The role works in hospital areas where patient scheduling is needed and provides customer service and administrative support. Responsibilities may involve scheduling operating room cases, imaging cases, and other tests or procedures; maintaining accurate patient and insurance information; and coordinating with departments, physicians, patients, insurers, and nursing units.

Requirements

High school diploma or equivalent.

Responsibilities

Post surgery, imaging, and other test or procedure cases according to established procedures; prepare schedules and resolve scheduling conflicts, referring difficult requests to the appropriate supervisor or senior technologist.
Notify affected departments of schedule changes to support efficient department and hospital operations.
Notify nursing units about patient pre-medications and request patient transfers to the Operating Room Suite.
Obtain lab results, radiology forms, and medications needed for Operating Room admissions.
Verify scheduled procedure information and required equipment; report discrepancies to appropriate personnel.
Verify physician orders to confirm that required elements are present and the appropriate imaging exam is ordered.
Enter and edit patient information in the computer system, ensure its accuracy, assign appropriate health plans to appointments, and update insurance information.
Coordinate scheduling accurately and professionally to support patient flow, productivity, and efficiency in patient care areas.
Receive incoming telephone calls, prioritize them appropriately, and direct them courteously and efficiently.
Act as a liaison among departments, physicians, and patients to support patient satisfaction and needs, fostering cooperative working relationships with compassion, understanding, respect, and dignity.
Communicate with insurance companies and physicians’ offices to obtain benefit verification and certification for outpatient and ambulatory services.
Follow departmental and hospital policies and procedures, including safety, quality assurance, and infection control standards.
Perform other duties as assigned or requested.