Scheduler - Home Health

Advocate Health and Hospitals Corporation•Charlotte, NC

2d•Onsite

About The Position

The Scheduler supports home health operations by coordinating patient referrals and ongoing care scheduling according to policy, orders, and patient needs. The role uses scheduling modules, communication tools, reports, and other patient information systems to coordinate visits and ensure referral information is available in the electronic medical record when appropriate. The Scheduler monitors scheduling compliance and communicates barriers to productivity, staffing needs, and delays in clinician responses to leadership. This position works in an office environment and requires extended periods of sitting and computer work. The schedule is weekends, Friday through Sunday, 8 a.m. to 6 p.m., at the Charlotte branch. The position is full-time and benefits-eligible, with 30 hours per week listed.

Requirements

High school diploma or GED required.
At least 1 year of progressively responsible secretarial and administrative experience required.
Organizational skills.
Effective oral and written communication skills.
Ability to multitask and prioritize.
Customer service skills.
Strong computer and typing skills.

Nice To Haves

3 years of progressively responsible secretarial and administrative experience preferred.
Organizational skills.
Effective oral and written communication skills.
Ability to multitask and prioritize.
Customer service skills.
Strong computer and typing skills.

Responsibilities

Respond promptly to system and clinician scheduling requests to ensure referrals and ongoing care are scheduled according to policy, orders, and patient needs.
Use the system scheduling module, communication tools, and reports to coordinate patient visits accurately and in a timely manner.
Use other patient information systems to ensure complete referral information is attached and available in the electronic medical record when appropriate.
Provide timely feedback to leadership about barriers to productivity, staffing needs, and untimely clinician responses to communication and documentation.
Monitor assigned reports for compliance with requested scheduling and alert others when scheduling falls outside regulatory or agency policy.

Benefits

Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible spending accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational assistance program
Career development programs
Potential premium pay, incentive pay for select positions, and annual performance-based increases