Scheduler

Lifepoint Health • Hickory, NC

4d

About The Position

The Scheduler schedules patient testing, procedures, and admissions; obtains pre-certification or authorization numbers and enters them into the scheduling or registration system; obtains and enters accurate insurance information; and answers incoming phone calls. The position coordinates scheduling for ancillary, surgical, and medical services while ensuring that patients are not booked when personnel are unavailable. The Scheduler communicates network coverage issues, benefit-impacting concerns, special instructions, testing requirements, and other relevant information to patients or physician office staff. The role also monitors next-day scheduling reports so registration staff are informed and appropriate testing, time, and personnel are available. Responsibilities include obtaining physician orders and authorizations, entering outpatient procedures in the Order Entry System, and keeping scheduling and admissions modules consistent for patients being admitted for services.

Requirements

• High school diploma or equivalent; at least three years of directly related experience may substitute for the required education.
• Computer experience required.

Nice To Haves

• Prior scheduling experience in a healthcare environment is strongly preferred.
• Medical terminology, billing, and/or collection experience preferred.

Responsibilities

• Schedule patients for ancillary, surgical, and medical testing, procedures, and admissions, ensuring personnel are available.
• Inform patients or physician office staff about out-of-network carriers or issues that may reduce benefits.
• Communicate special instructions, testing requirements, and other pertinent information or documents to patients or physician office staff.
• Maintain knowledge of next-day scheduling reports and ensure registration staff are aware of patients presenting for services and that appropriate testing, time, and staff are available.
• Obtain physician orders and authorization or pre-certification; enter outpatient procedures in the Order Entry System.
• Ensure consistency between scheduling and admissions modules for patients being admitted for services.
• Obtain and enter accurate insurance information.
• Answer incoming phone calls.

Benefits

• Multiple levels of medical, dental, and vision coverage, with medical plans starting at $10 per pay period and tailored options for part-time and PRN employees.
• Life, accident, critical illness, and hospital indemnity insurance; short- and long-term disability; paid family leave; and paid time off.
• Higher education and certification tuition assistance, loan assistance, and a 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED