Scheduler

Family Tree Private Care•Houston, TX

About The Position

Family Tree Private Care is a Texas-based healthcare services company providing concierge-level advisory services to older adults, people living with disabilities, and their families. The Scheduler helps ensure clients’ care needs are met as quickly and consistently as possible while supporting caregivers’ shift preferences and availability. The role builds and maintains relationships with clients and care providers, coordinates effective care-provider matches, maintains scheduling information and documentation, and supports continuity and quality of service.

Requirements

High school diploma.
Ability to adapt and be flexible when handling urgent scheduling needs and requests.
Ability to handle stress well.
Strong organizational, problem-solving, and communication skills.
Ability to promote a positive work culture among care providers.
Maintain confidentiality of client and business information.
Treat clients, coworkers, and care providers with courtesy, respect, and consideration.
Perform job duties with a friendly, positive, team-oriented attitude.
Embrace Family Tree’s vision, mission, and core values.
Collaborate with other care coordinators and provide support as needed.
Ability to drive when required.
Ability to sit for prolonged periods and work on a computer.

Nice To Haves

Two years of experience in office coordination or related work.
Experience in home care or a related industry, such as hospice, home health, or a hospital.

Responsibilities

Accurately update and maintain scheduling and non-clinical information communicated by clients, care providers, and office staff.
Develop and maintain relationships with clients and care providers to support their satisfaction.
Match clients with care providers based on client needs and the care providers’ skills and attributes.
Promote accountability for client service, including timeliness, professionalism, dress, conduct, and other responsibilities.
Participate in required weekly meetings with Care Advisors or the Clinical Care Coordinator to align with care plans and improve the client experience.
Review new clients’ plans of care with the Care Advisor or Clinical Care Coordinator and enter unassigned schedules into the system to begin scheduling.
Use appropriate pay rates and adjust them as needed based on case complexity, distance, and other factors, in coordination with the Clinical Care Coordinator or Care Advisor.
Provide daily contact for 14 days to clients and care providers on new cases, or existing cases with service issues, to support an effective start of care and resolve client issues.
Document communications with clients and care providers regarding scheduling and other non-clinical matters in the system.
Respond promptly and courteously to client and care-provider communications, handling calls politely and empathetically.
Ensure an appropriate hand-off to the after-hours team to minimize disruptions in client care.
Participate in office activities related to care-provider appreciation.
Complete other related duties or cross-cover as needed or assigned by the immediate supervisor or management.
Follow required protocols and documentation requirements for payors, including Long-Term Care Insurance and Workers Compensation.