Scheduler- Entry Level

Cambridge Security Services • Boca Raton, FL

6d • $18 - $19 • Onsite

About The Position

The Scheduler plays a central role in the company’s smooth and efficient operation. The position is the primary point of contact for internal and external stakeholders and focuses on strategic scheduling, resource allocation, and maintaining operational continuity across assigned and unassigned sites. The Scheduler creates and manages daily schedules, ensures sites are staffed with qualified personnel while balancing cost and overtime constraints, directs incoming calls, applies company policies and procedures to resolve issues, uses scheduling and communication software, and handles sensitive information with discretion. The role is based in Boca Raton, Florida, is full-time, offers 40 hours per week, and pays $18.00 to $19.00 per hour. First- and second-shift availability is open. Spanish fluency is desired, and strong English communication skills are required.

Requirements

• Strong oral and written communication skills.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Ability to manage multiple ongoing tasks and demonstrate attention to detail.
• Strong customer service and prioritization skills.
• Ability to work efficiently in a fast-paced environment and under pressure.
• Ability to work within a team.
• Fluency in English, including strong written and verbal communication skills.
• Spanish fluency in speaking and writing is highly desired; the posting also states candidates need to be bilingual in Spanish.
• Must be a U.S. citizen or a foreign citizen authorized to work legally in the United States.
• Must be free from illegal drug use and able to pass a drug screening upon offer of employment.
• Must be willing to undergo an extensive background check, including criminal history, personal character references, employment and education references, and Department of Motor Vehicle checks.
• Must be able to successfully complete all training required for the position.
• Full-time, part-time, or full-flex availability is listed under minimum requirements; the position is identified as full-time in the job details.

Nice To Haves

• Knowledge of security operations.
• Knowledge of TrackTik software.
• Knowledge of Connecteam scheduling software.
• Knowledge or experience with ABDi/DwellingLIVE guest management software.
• Previous scheduling or dispatching experience.
• Previous experience in an office or front desk environment.

Responsibilities

• Create, manage, and fill day-to-day schedules for assigned and unassigned sites across South Florida.
• Ensure all sites are staffed with qualified personnel while balancing cost and overtime constraints.
• Serve as the primary point of contact and handle and direct incoming calls from clients, customers, and employees to the relevant departments or personnel.
• Apply and interpret company policies and standard operating procedures to resolve internal and external customer or employee issues.
• Use software applications for scheduling and communicating with clients or employees.
• Handle highly sensitive and confidential customer, client, and employee information with discretion and integrity.
• Complete all training required for the position.

Benefits

• Major medical insurance.
• Dental and vision insurance.
• Paid vacation.
• Free uniforms.
• Holiday premium pay of 1.5 times the hourly rate for hours worked on company-recognized holidays.
• Industry-leading training.
• Work Perks Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed